The Account Manager will oversee partner onboarding, provide training and support, manage partner performance, execute growth initiatives, and align internal teams based on partner feedback.
Who We Are
Audicus is a health-tech company based in New York City. We are changing the hearing aid industry with a leading telehealth solution that streamlines the hearing care experience from user testing to product delivery - both for consumers and providers. We are highly mission-driven and have reconnected, transformed and empowered tens of thousands of lives to date
WHO WE ARE
Audicus is a health-tech company based in New York City. We are changing the hearing aid industry with a leading telehealth solution that streamlines the hearing care experience from testing to product delivery - both for consumers and providers. We are highly mission-driven and have reconnected, transformed and empowered tens of thousands of lives to date.
THE ROLE
The Account Manager role is a mix of sales, customer support, operations and user experience functions, all of which are vital to the success of Audicus. This opportunity is perfect for an energetic, self-starter who wants to join a fast-growing startup. This role owns the post-sale journey of our partners and focuses on onboarding and developing relationships, providing support and problem solving issues. We'll show you the ropes, but will ultimately need someone who genuinely enjoys interacting with people and who can help build our brand through exceptional account management.
RESPONSIBILITIES
- Lead onboarding: Own the end-to-end onboarding process for new partners, ensuring timelines, systems, and expectations are set up correctly from day one.
- Deliver training & education: Provide structured test and product training and ongoing education to ensure partners are confident and effective.
- Handle support & escalations: Serve as the main point of contact for day-to-day issues, troubleshooting problems and resolving escalations quickly.
- Own partner performance: Manage a portfolio of partners with clear accountability for KPIs including revenue, retention, and engagement.
- Execute growth initiatives: Proactively run outreach and revenue programs to expand accounts and increase engagement.
- Run strategic reviews: Lead quarterly business reviews focused on performance analysis, growth opportunities, and actionable plans.
- Drive internal alignment: Translate partner feedback into clear insights and work with operations, marketing, and product teams to improve processes, reduce churn, and strengthen long-term retention.
WHO YOU ARE
Candidates who are most successful in this role are proactive self-starters who enjoy speaking to customers on video meetings as well as through email communication. They get creative and innovative to solve problems and provide exceptional customer experiences.
- 2-4 years of Account Management, Sales, or Customer-Facing Experience
- Energetic, go getter, easy going, hard working, and sincere
- Fast learner - you retain information quickly and are eager to tackle new challenges
- Collaborative - you are a team player who loves helping others around you
- Highly organized and responsible - you take ownership of tasks and are a master multitasker
- Growth mindset - naturally curious with a strong desire to learn
Anticipated Start Date: June
COMPENSATION
Base Salary: $70,000 - $75,000
Benefits:
Medical/Dental/Vision through Aetna; 401K, telehealth, Paid Parental Leave, Flexible PTO, Paid Sick Leave
FLSA Status:
Exempt – This position is not eligible for overtime pay and is expected to fulfill the responsibilities of the role regardless of hours worked.
(Notice: Audicus participates in E-Verify to determine work authorization once an applicant has accepted their offer)
Similar Jobs
Information Technology • Machine Learning • Software • Conversational AI • Generative AI • Manufacturing
Manage a portfolio of Supply Chain Intelligence SaaS accounts focusing on renewals, expansion, upsell, and cross-sell. Drive proactive renewal strategies, commercial negotiations, discovery, demos, and ROI-based sales. Coordinate with Customer Success, hunters, and product teams, and maintain forecasting and pipeline hygiene in Salesforce to grow revenue and reduce churn.
Top Skills:
MeddicSalesforce
Productivity • Software • App development • Automation
Own and close software license opportunities for developer-focused document SDKs. Qualify inbound leads, prospect named accounts, collaborate with solution engineers, position product versus competitors, develop GTM strategies, gather market intelligence, and meet quota.
Top Skills:
Document SdkDoolyOutreachSales NavigatorSalesforce CRMZoominfo
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Analytics • Biotech • Generative AI
Lead and mentor a regional customer success team to drive client retention, onboarding, and growth. Collaborate with sales and clinical teams to promote Tempus products, optimize workflows and EMR ordering, analyze retention opportunities, provide on-site support, and improve customer experience through process improvements and competitive feedback.
Top Skills:
AIEmrTempus Hub
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
