At Hi Marley, we’re not just a technology company—we’re on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delightful. Built for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, money, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations. With a focus on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need when they need them—creating a smooth, frictionless experience for customers along the way.
We’re looking for a hands-on, detail-oriented Account Manager to join our Growth Team. The ideal candidate will have demonstrated success managing customer relationships, achieving revenue goals, and collaborating with internal stakeholders. The primary focus will be supporting and expanding customer relationships, meeting with key contacts to understand their priorities, ensuring value realization, and identifying opportunities to grow Hi Marley’s impact.
We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week.
What you’ll do:
- Serve as the main point of contact for assigned accounts, building strong relationships and ensuring customer satisfaction.
- Understand customers’ business objectives and help develop account plans that align with their goals and Hi Marley’s value.
- Work cross-functionally with Marketing, Product, Design, and Engineering to execute account activities and ensure customer needs are met.
- Build relationships with customer stakeholders and understand their organizational structure to maximize engagement and adoption.
- Partner with the Customer team to ensure customers receive maximum value and support ongoing usage and renewals.
- Manage a defined book of business and carry a sales quota, focusing on retention and expansion opportunities in collaboration with senior team members and leadership.
- Maintain accurate and timely reporting of account plans, pipeline, and activities within the CRM system.
- Stay current on industry trends, competitors, and new product offerings relevant to Hi Marley’s customers.
- Participate in customer meetings, industry events, and conferences to strengthen relationships and represent Hi Marley.
- Collaborate internally to provide feedback and insights that help improve our products, services, and customer experience.
What we are looking for:
- 4+ years of experience in account management or customer-facing sales roles within SaaS or technology organizations.
- Experience selling in longer sales-cycle environments (6 mo.+)
- Proven ability to manage multiple accounts and achieve revenue goals or quotas.
- Strong relationship-building, communication, and presentation skills.
- Highly organized, detail-oriented, and proactive, with strong follow-through and accountability.
- Collaborative mindset — works effectively across teams to deliver results.
- Comfort operating in a fast-paced, high-growth startup environment.
- Willingness to travel (approximately 30–40%) to support customer relationships and account growth.
- Experience in Property & Casualty insurance is a plus.
Who We Are:
Hi Marley has three core values that are the foundation of our company culture, which every employee embodies:
- Max Courage - we encourage our team, our customers, and their customers to dream big, try new ideas and maximize impact by measuring risk.
- Be Humble – we lead with appreciation and promote a culture of humility, compassion and openness to learn from anyone, anywhere.
- Ubuntu “I am because we are” - we believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose we can achieve our fullest potential, together.
Benefits and Perks:
On top of an exciting, supportive and intellectually curious workplace, we provide:
- Full benefits package for employees working 30+ hours per week, including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance.
- Open vacation policy - we all work hard and take time for ourselves when we need it
- Competitive salary and generous stock options - we all get to own a piece of what we’re building
- A fun, lively startup culture
- Core values-based leadership
- A culture of employee engagement, diversity and inclusion
- Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx
Top Skills
Hi Marley Boston, Massachusetts, USA Office
10 Post Office Square, Boston, MA, United States, 02109
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