Founded in 2017, rePurpose Global is the leading Packaging Sustainability & Compliance platform for consumer companies. We enable brands to measure their plastic footprint, recover plastic waste from nature through a global partner network, and streamline compliance across 45+ packaging regulations — all from one platform.
rePurpose has recovered over 100 million pounds of plastic waste, supported 2,300+ waste workers, and maintains 12 active impact projects worldwide. Our platform helps brands achieve compliance outcomes through advanced data management and regulatory expertise.
Headquartered in New York. Learn more at repurpose.global.
This position is remote-only for East Coast, US candidates. If you are based in New York City, we ask that you join our hybrid work environment. About the RoleThe Account Manager owns commercial outcomes across a large, mixed portfolio of rePurpose Global customers. This is a quota-carrying role responsible for renewals, expansion, and long-term account growth. You will work inside a CS pod alongside Customer Success Managers, partnering closely to develop account plans, surface opportunities, and ensure customers are getting measurable value from the platform. You will also help build the playbook — this function is new, and you will have direct influence over how it operates.
Key Responsibilities
- Own the full renewal cycle across a portfolio of 100+ accounts — forecasting accurately, managing risk proactively, and closing on time
- Identify at-risk accounts early and partner with your pod's CSMs on retention plans before issues escalate
- Negotiate multi-year agreements where appropriate
- Carry an individual quota tied to expansion revenue — upsell, cross-sell, and contract upgrades across your book of business
- Partner with CSMs to develop account plans that map customer goals to rePurpose capabilities and surface expansion opportunities
- Manage expansion deal cycles from identification through close, coordinating with Sales where appropriate
- Forecast pipeline accurately and maintain clean account data in HubSpot
- Serve as a primary commercial point of contact for your portfolio, building trust across multiple stakeholder levels
- Conduct regular business reviews that connect customer outcomes to the value rePurpose delivers
- Anticipate customer needs and bring solutions proactively — before issues become escalations
- Help define and build the AM function from the ground up — this is a new motion and you will have direct influence over how it operates
- Develop and iterate on account planning frameworks, renewal playbooks, and expansion triggers in partnership with CS leadership
- Surface patterns across your portfolio to inform team-wide process improvements
- Work inside a CS pod with CSMs, sharing account context, aligning on customer health, and coordinating on timing for commercial conversations
- Bring structured product feedback to Product and Engineering — synthesized across accounts, not escalated one at a time
- Collaborate with Sales on handoffs, expansion deal support, and pipeline coordination
Renewals and retention
Customer relationships
Playbook and process building
Requirements
- 3+ years in a quota-carrying account management or SaaS sales role, with documented success against renewal and expansion targets
- Proven ability to manage a high-volume portfolio independently — organized, self-directed, and doesn't need every process handed to them
- Strong commercial instincts: comfortable with pricing conversations, contract negotiation, and forecasting
- Experience working inside a pod or cross-functional team structure, with a track record of collaborating effectively with CS or delivery counterparts
- Comfortable with HubSpot or a comparable CRM — keeps pipeline clean and uses data to prioritize
- AI-forward mindset — actively uses AI tools to manage volume, prioritize accounts, and improve customer interactions
- Adaptable and comfortable in a startup environment with evolving processes, products, and priorities Nice to have:
- Experience in a high-volume account management environment (100+ accounts) where prioritization and efficiency were critical
- Background in sustainability, packaging, compliance, or impact-driven businesses
- Experience building or contributing to a new commercial motion or playbook in an early-stage function
We have a truly global team - with members across the USA, India, Sri Lanka, and Portugal.
Research shows that women and underrepresented groups often apply to roles only if they meet 100% of the qualifications. We encourage you to break that statistic. If you're passionate about this role and our mission, even if you don't meet every qualification, we look forward to receiving your application
rePurpose Global is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. We aim to reflect the global industries, brands, and markets we help navigate packaging compliance — and we welcome, support, and empower all the diverse individuals building the infrastructure for packaging compliance and a more sustainable global economy.
Similar Jobs
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
