Manages SMB client accounts and engagements to drive retention, upsells, revenue growth, and campaign success. Responsibilities include campaign launches, onboarding, reporting, performance analysis, client presentations, QBRs, billing accuracy, and consultative account strategy. The role coordinates with internal teams, translates campaign data into recommendations, manages renewals and growth opportunities, and uses Salesforce, AI, and automation tools to improve client delivery and operational efficiency.
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role:
The Account Manager is an individual contributor sales role responsible for supporting and managing client engagements, ensuring deliverables align with client needs, to ultimately drive client retention and revenue growth. This role is client-facing and contributes directly to revenue through individual and pod quota ownership.
In this role, you will help launch campaigns, build relationships, develop expertise in Fetch’s offerings, and apply tools and workflows to improve accuracy and efficiency in client delivery. You will support strategic conversations, manage day-to-day client engagement, and contribute to the growth and retention of partnerships while helping drive operational excellence across your pod.
You are expected to leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
Role Responsibilities:
- Own revenue targets and contribute to individual and team goals
- Drive client retention and growth, positioning Fetch as a strategic and long-term partner
- Build consultative client relationships through clear communication, reliable follow-through, and thoughtful account strategy
- Own client upsell opportunities, using performance data and market trends to expand Fetch’s share of partner budgets
- Manage client engagements by coordinating calls and touchpoints, documenting next steps, and ensuring timely follow-up
- Deliver campaign reporting, analytics, and ad hoc client requests accurately and on time
- Support the onboarding of new clients and brands, coordinating campaign setup, required materials, and expectations to ensure a smooth launch
- Manage campaign setup and programming inputs using standardized workflows and templates to improve accuracy and minimize errors
- Partner with internal teams to troubleshoot and optimize client performance, using AI-enabled tools to proactively identify trends, opportunities, and risks
- Translate campaign data and performance trends into clear, actionable recommendations that guide client budget allocation and decision-making
- Prepare and deliver client presentations, business reviews, and QBRs using AI-enabled tools to strengthen data visualization and storytelling
- Manage revenue actualization and billing processes, ensuring financial records are accurate and compliant
- Navigate deadlines and evolving priorities with increasing autonomy
- Embrace sales-enablement, AI, and automation tools to improve efficiency and continuously evolve client-service workflows
Minimum Requirements:
- 2+ years of experience in B2B account management, customer success, or related field
- Direct industry experience in digital media, advertising, or consumer data
- Foundational understanding of digital advertising KPIs and how media solutions drive outcomes
- Experience supporting renewals, upsells, and client growth conversations
- Ability to stay organized and prioritize across multiple projects and stakeholders
- Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes
- Proficient in Salesforce or similar CRM
- Proactive communication and strong collaboration skills
- Comfort working in dynamic or evolving environments
Preferred Requirements:
- Experience with SMB clients across relevant industries, including but not limited to CPG, Restaurants, Retail, Agency, or Consumer Services
- Experience with full funnel marketing solutions, ideally including performance advertising or lower-funnel experience
- Experience collaborating with implementation, analytics, or other cross-functional teams
- Experience leveraging AI, automation, and other technology to drive measurable impact
Compensation:
At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $73,000 - $81,950. The on-target earnings range for this position is $87,600 - $98,340. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].
Fetch Boston, Massachusetts, USA Office
One Beacon Street, Boston, MA, United States, 02108
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