Account Manager - Higher Ed Custom Programs

Job Description:

Account managers are the primary point of contact for our university partners focused on delivering outstanding customer service. You will develop programs for existing customers which includes itinerary building, negotiation, pricing, proposal creation, and program confirmation. Once a program is confirmed, you’ll handle student and university inquiries about their upcoming travel. You’ll partner with internal departments such as air, visas, sales and global experiences to create a smooth program delivery meeting or exceeding university expectations.

Responsibilities:

•  Develop an effective rapport with university and organization partners to gain a better understanding of their program needs and strengthen the overall relationship
• Position yourself as a thought leader for university clients coming to WorldStrides for recommendations and suggestions
• Meet and exceed annual retention goals and targets to maximize revenue growth on assigned accounts
• Consistently manage deadlines and work tasks to ensure key targets are met (registration, ticketing, payment, etc)
• Communicate both internally across teams and externally with clients and partners
• Create educational travel itineraries across the globe
• Utilize and maintain WorldStrides' CRM database system, effectively managing the sales and program management process.
• Track, understand, and manage the financial aspects of program management

Qualifications:

• Bachelor's Degree in Business Administration, Hospitality or related field
• 2+ years' experience of travel or event planning
• Demonstrated successful customer service with experience in client relationship building
• Desire to work in a fast-paced, challenging environment
• Highly self-driven sense of motivation and perseverance
• Hunger to grow and openness to learning
• Proactive and team oriented
• Problem solver with attention to detail
• Logistically minded
• Positive and forward-thinking attitude with a strong work ethic
• Ability to operate with constantly evolving processes
• Exceptional communication and presentation skills
• Highly organized with strong time management and follow up
• Flexible as needed with work hours to accommodate international time differences and seasonal shifts
• Ability to travel domestically and internationally (current US Passport or ability to obtain one)
• Master's degree in Business Administration, Hospitality or related field
• Study abroad or international travel experience
• 2+ years of Project management experience

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HSA with employer contribution, and generous 401k match.
• 11 paid floating corporate holidays, 1 paid volunteer day & up to 25 PTO days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Tuition reimbursement up to $5,250 annually
• $1,000 towards professional certifications annually
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and café onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program