Account Manager, Financial Services

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We are seeking an Account Manager to join our Collectors Financial Services team. In this role, you’ll play a key part in connecting the worlds of financial services and collecting, administering asset-backed loans, managing a VIP client portfolio, and supporting strategic initiatives that drive business growth. This position requires a proactive, highly organized, and client-focused professional who can manage all aspects of loan administration and deliver an exceptional client experience.

By combining the innovative spirit of a fintech startup with the stability and reach of a market leader in the collectibles industry, we’re creating a new business area that empowers clients to unlock liquidity in their collectible assets and increase their buying power through financing.

The Account Manager will oversee asset-backed loans and help develop new financial products and services to expand this growing segment. Key responsibilities include providing proactive, high-quality service to both internal and external clients, managing loan operations, and ensuring smooth collaboration across departments, including Legal, Operations, Vault, Accounting, and Consignments.

We’re looking for a team member who is resourceful, detail-oriented, and passionate about client success. You’ll thrive in a fast-paced, collaborative environment and play a pivotal role in delivering exceptional experiences for our customers.

You’ll report directly to the Senior Director of Collectors Financial Services. The ideal candidate will be local to our Santa Ana, CA headquarters (Greater Los Angeles Area would also be preferred), but fully remote candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you may be required to be on-site most of the time. This will be discussed further as part of the recruiting process.

What You’ll Do:

Client Management 

• Provide exceptional proactive customer service to both external borrowers and internal partners.

• Engage with client and internal resources to identify, research, prioritize, and execute on client requests

• Administer and coordinate the sale of collateral on behalf of clients, including tracking location, consignment status, and analyzing sales results.

• Manage collateral database

• Administer and coordinate selling collateral on behalf of clients

• Identify areas for improvement and participate in efforts to draft and implement solutions 

• Liaise with clients and internal partners to gather necessary supporting documentation for loan due diligence and underwriting

• Work closely with the PSA Vault and Security teams to assist in coordinating property moves and pick-ups.

• Assist with UCC filings and comparable international registration systems’ filings

• Enforce Collectors’ loan policies and draft communications to borrowers regarding contractual covenant breaches

• Perform other administrative duties, as required 

• Assist with client grading orders by working with internal PSA teams 

• Manage the full loan lifecycle, including closing documentation, operations, and funding matters.

Client Accounting 

• Provide administrative support to maintain client accounts and up-to-date information and data

• Monitor performance of all active loans, track collateral sales and loan balances, and edit loan statements  

• Provide statements and invoices to clients on a timely basis

• Monitor active loan portfolio to ensure timely payment and assist in the  resolution of delinquent accounts

• Ensure the portfolio administration and risk management of each client relationship is in compliance with credit policy 

• Partner with the accounting department to prepare and verify borrower account reconciliations  

• Coordinate with the accounting department to  pay expenses

Reporting 

• Maintain loan files, track record reports, and analysis of sale results relative to appraisals 

• Handle requests for information and paperwork from internal and external auditors and state regulatory agencies

• Support the Senior Director in deal execution 

Who You Are:

• 2 - 7 years of experience in collectibles, auction houses, client accounting, or private banking 

• Bachelor’s degree required 

• A strong background in data management, document preparation, and administrative support

• Exceptional follow-up skills with attention to detail

• Positive, problem-solving, and “get it done” attitude

• Excellent communication skills, including superior written and spoken communication

• Highly organized with a demonstrated ability to multitask and prioritize and manage time effectively

• Strong logical and analytical skills, and the ability to use data to make business decisions

• Ability to draft reports, presentations, and business correspondence

• Strong interpersonal and client service skills

• Experience in client management 

• Meticulous attention to detail

• Talent for anticipating customer needs and initiating solutions prior to being asked 

Salary Range: The salary range for this position is $90,000 - $110,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.
 

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

#LI-remote #BI-remote #BI-hybrid

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We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

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If you are based in California, you can read information for California residents here.