Account Manager - CVS Media Exchange (CMX)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Our Customer Success and Growth Organization is at the heart of our member, patient, and customer experiences as we have a unique focus on defining meaningful moments for those we serve. Our north star is creating heartfelt, personalized moments by listening to feedback to remove existing obstacles and simplify enterprise experiences. You are joining a team that cares for the well-being of our colleagues by working together in a supportive, collaborative and agile environment.

CVS Media Exchange is hiring an Account Manager who will report to the Sr Manager, Account Management.

CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS’s in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers. You will provide the highest level of support on an assigned book of JBP and Strategic accounts while driving client retention, growth, renewal, and overall client satisfaction. You should demonstrate a curious, data driven and solutions-oriented approach to your business. This role is customer-oriented, requires excellent communication skills, numerical analysis, strong organization, project management and ability to multi-task.

The candidate must be commutable to one of our corporate offices and be willing to work a hybrid schedule. Hybrid model with 3 onsite days/week at one of these locations:

Chicago, IL

Blue Bell, PA

Boston, MA

Wellesley, MA

New York Soho area, NY

Woonsocket, RI

Responsibilities

- Collaborate with internal partner teams to execute successful digital media campaigns aligned to client KPIs. This includes activities such as:

· Act as an internal strategic partner to the sales team and media planning team to ensure client media proposals are designed to address client KPIs while leveraging historical campaign reporting and campaign knowledge.

· Own post-sale client partnership and communication ensuring seamless campaign launch and execution for all JBP and Strategic Growth accounts.

· Execute flawless campaign launch and delivery, while partnering across internal cross functional.

· Collaborate internally to help define internal process for JBP accounts leveraging alpha and beta product roll outs. Track engagement and process enhancements. Act as a subject matter expert during the initial roll out phase.

· Manage and develop strong, collaborative relationships with partners across the organization including Media Strategy, Optimization, Creative, AdOPs, Analytics, Client Solutions, and Billing to ensure consistent communication and execution of client strategy

· Lead internal partner status calls and campaign performance reviews coordinating with account coordinators and cross functional partners aligned to JBP and Strategic accounts.

· Lead all post sale meeting cadences with clients to communicate key campaign performance metrics, insights, optimization recommendations and upsell opportunities.

· Deliver best-in-class client service working toward campaign renewals leveraging historical campaign insights.

· Proactively self-educate around assigned client categories, retail, and retail media industry trends to identify best practice opportunities for CMX to share with the team

· Participate in on-boarding activities for new team members while mentoring account coordinators.

· Act as subject matter expert on various internal projects as assigned.

Required Qualifications

· 5+ years of client services/account management experience in a direct/digital marketing agency or a combination of agency/client side.

· 3+ years of proven experience managing client relationships and problem solving effectively.

Preferred Qualifications

· Retail media network experience preferred

· Familiarity with Salesforce.com, SharePoint, Workfront, GAM, TTD a plus

· Effective multi-tasking skills with proven ability to support multiple campaigns/initiatives for multiple stakeholders.

· Team player mentality and ability to work well with cross-functional partners in a fast-changing environment.

· Flexible: dynamic, hard-working, and able to pivot direction quickly to keep up with business demands

· Analytical thinker: digest data and make recommendation

· High intellectual curiosity, drive, determination, self-confidence, and persuasion skills.

· Strong project management, interpersonal and communication skills.

· Innate interest in advertising. Keeping up to date with internal and external drivers is something you have always done e.g., trends in customers, competitors, landscape, ad tech, data, research, product, messaging, etc.

Education

Bachelor’s degree preferred or related field or equivalent (HS Diploma and 4 years of experience) required

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.