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Own growth strategy and relationship management for major enterprise merchant accounts. Lead program launches, optimize performance, conduct executive business reviews, develop go-to-market and promotional strategies, manage budgets, identify ROI opportunities, and communicate customer needs to product teams. The role requires strong executive presence, analytical and presentation skills, cross-functional collaboration, and experience managing customer relationships and strategic programs.
About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
As an Account Manager, Corporate Enterprise Growth Strategy, you will drive growth and strategy for a portfolio of Extend’s largest corporate enterprise merchants, including large omnichannel retailers, multi-location licensees, and direct-to-consumer brands. This role centers on launching new programs, growing existing accounts, and managing strategic relationships. We’re looking for a strategic thinker who can turn high-level goals into actionable, measurable plans for our most important partners.
What You’ll Do
- Lead new program launch strategy and ongoing growth optimization for a portfolio of Extend’s Corporate Enterprise merchants.
- Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage.
- Monitor and evaluate program performance, using data and insights to identify opportunities that deliver measurable ROI and sustainable growth.
- Lead quarterly business reviews with internal and external executive leadership.
- Build multi-threaded relationships within merchant organizations, from C-suite executives to individual contributors.
- Drive go-to-market strategies and adoption of new product features across your book of business.
- Manage promotional strategy and marketing development budgets.
- Collaborate with cross-functional leaders (Risk, Analytics, Marketing, Product, Operations) to support merchant growth.
- Gather customer feedback and convey market needs to inform product roadmaps and features.
- Author long-term business plans, thinking at a deeply strategic level about optimization and growth.
What We’re Looking For
- Bachelor’s degree with 4-6 years of experience owning customer relationships in a dynamic startup environment and/or management consulting.
- A talent for breaking down complex problems and translating high-level goals into relevant, actionable plans.
- In-depth understanding of value drivers in revenue share business models.
- Strong executive presence and a proven ability to engage C-level executives and senior stakeholders, both internally and externally.
- Excellent business acumen, presentation skills, sound decision-making, and strong analytical skills in a fast-paced setting.
- Proven project and program management experience, with a strong understanding of phases, plans, deliverables, scope, and tasks.
- Exceptional written and oral communication skills, and the ability to collaborate across all organizational levels.
- Ability to manage and influence through persuasion, negotiation, and consensus-building.
- Experience with eCommerce, FinTech, and analytics/reporting tools (Tableau, Snowflake, Salesforce, Shopify, SFRA, etc.) is a plus.
Travel: Estimated 15-20% travel to client sites and other locations as needed.
Expected Pay Range: $145,000 OTE (On Target Earnings)*
*The listed OTE represents the target for this role. Final compensation, including base salary and variable components, will be commensurate with experience and may be adjusted for candidates who exceed minimum qualifications.
Extend does not provide immigration-related sponsorship for this role.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
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