Account Executive, Insight Account

ScienceLogic is redefining IT operations for the modern enterprise. Our AIOps platform empowers organizations to achieve Autonomic IT — where systems are self-healing, self-optimizing, and seamlessly aligned with business outcomes. We help enterprises and service providers gain unified visibility across hybrid and multi-cloud environments, automate workflows, and unlock performance at scale.
We’re accelerating digital transformation through the power of automation, AI, and analytics — giving IT and business leaders the tools to deliver superior customer experiences, drive efficiency, and innovate with confidence.

What we're looking for...

The Strategic Account Executive is responsible for the retention, expansion, and long-term strategic growth of one of ScienceLogic’s most significant global customer relationships. This customer is a leading Managed Services Provider and a critical strategic partner representing substantial annual recurring revenue.

The AE will own executive relationships, drive increased product consumption and adoption, identify and qualify new opportunities, and build a durable pipeline for expansion across the customer’s services organization and go-to-market offerings. This role requires strong enterprise sales expertise, executive presence, operational rigor, and the ability to align cross-functional teams to execute complex growth strategies.

What you'll be doing...

Strategic Account Leadership

• Own the overall account strategy, including retention, expansion, and long-term partnership development.

• Develop and execute a multi-year account plan focused on increasing platform consumption, broadening use cases, and expanding revenue.

• Identify whitespace opportunities across business units, geographies, and service offerings.

Consumption and Adoption Growth

• Drive increased utilization of the ScienceLogic platform across the customer’s managed services operations.

• Translate technical and organizational complexity into phased value paths that deliver measurable business outcomes.

• Partner with Customer Success, Professional Services, Product, and Support to ensure adoption milestones are achieved.

Pipeline Generation and Expansion

• Build and maintain a robust, qualified pipeline across existing and new stakeholders.

• Generate opportunities through strategic prospecting, executive engagement, and business case development.

• Expand ScienceLogic’s footprint into adjacent teams, business units, and executive sponsors.

Executive Relationship Management

• Establish trusted relationships with senior executives, operational leaders, and technical stakeholders.

• Conduct executive-level business discussions focused on operational efficiency, service innovation, and financial outcomes.

• Position ScienceLogic as a strategic platform central to the customer’s managed services growth strategy.

Cross-Functional Leadership

• Coordinate internal resources including Sales Engineering, Customer Success, Alliances, Product, and Executive Leadership.

• Lead complex deal cycles involving technical validation, commercial negotiations, and contract execution.

• Drive alignment and accountability across all stakeholders to achieve shared success.

Forecasting and Operational Discipline

• Maintain accurate forecasting and opportunity management using MEDDPICC and Command of the Message methodologies.

• Clearly identify risks, dependencies, and required executive actions.

• Provide regular strategic updates to sales leadership.

Qualities you possess...

• 8+ years of enterprise software sales experience with a strong track record managing large strategic accounts.

• Demonstrated success selling to Managed Services Providers, systems integrators, or global channel partners.

• Experience managing complex, high-value accounts generating multi-million-dollar annual revenue.

• Strong executive presence and ability to engage Economic Buyers and senior decision-makers.

• Proven ability to drive platform consumption and expansion within existing accounts.

• Expertise in pipeline generation, whitespace identification, and multi-threaded account development.

• Experience navigating matrixed organizations and complex sales cycles.

• Track record of leading cross-functional teams to successful outcomes.

• Proficiency with MEDDPICC, Command of the Message, and structured account planning.

Preferred Qualifications

• Experience in observability, AIOps, IT Operations Management (ITOM), or enterprise infrastructure software.

• Understanding of Managed Services Provider business models and operational economics.

• Experience working with strategic channel partners and global systems integrators.

• Bachelor’s degree or equivalent experience.

• Comprehensive medical, dental and vision plans.

• 401(k) plan with employer match.

• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.

• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.

• 5-year Service Milestone Sabbatical.

• Paid parental leave.

• Generous employee referral bonus program.

• Pet insurance.

• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.

• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.

• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

www.sciencelogic.com