Solution Specialist

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable; we're creating a place where amazing career moments are made possible.
Position Overview
We're searching for a Solution Specialist to join the Onboarding & Success Services department in a remote capacity (travel approximately 1-2 times a year). To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
What You'll Do

• Drive Early Adoption of Applied Products: Proactively engage new and existing customers to achieve "first value" realization and sustained adoption of new products and features
• Playbook Execution & Scaled Adoption Programs: Execute human-led components of adoption programs including outreach campaigns, workshops, and office hours, that supplement digital adoption motions
• Customer Education, Enablement & Behavior Change: Deliver best practice guidance and change management support to ensure new products and functionality are adopted into customer workflows
• Adoption Monitoring & Risk Escalation: Monitor usage to identify risks early and proactively intervene and improve customer outcomes
• Customer Feedback & Continuous Improvement: Capture and escalate customer feedback to internal stakeholders, and refine adoption strategies through data-driven insights

We're Excited to Learn More About You
Your experience may include:

• 2-5+ years in Customer Success, Onboarding, or Product Adoption within SaaS environments
• Experience operating in product-led growth or hybrid digital + human adoption models, with exposure to digital adoption tools
• Proven ability to drive customer engagement, product usage, and behavior change
• Data-driven mindset with experience measuring impact and improving outcomes using AI and other tools
• Excellent communication, presentation, and consultative skills with strong attention to detail and organization
• Ability to manage multiple accounts and priorities, with a proactive, adaptable mindset; insurance/Applied experience is a plus

Location:

• Remote (travel approximately 1-2 times a year)

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together , collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage

• Holiday and Vacation Time

• Health & Wellness Days

• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-ca/about-us/jobs/
Our targeted starting base salary in the United States for this position ranges from $70,000 - $95,000 USD. To determine a new team member's starting pay, we consider a variety of factors, including someone's depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
AI Utilization
We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain , and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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