Drives expansion revenue within existing SMB dental practice accounts through outbound prospecting, needs discovery, software demonstrations, cross-selling, upselling, negotiation, and deal closing. Maintains customer relationships while redirecting support issues, meets activity and sales KPIs, stays current on software and industry offerings, and adopts new sales processes and technology.
Job Summary & Responsibilities
The Account Executive, Customer Growth is a sales role responsible for driving expansion revenue within our existing practice management customers. This individual will proactively engage SMB dental practices to identify growth opportunities, position software solutions that align with each customer's business goals, and close cross-sell and upsell opportunities. While relationship-building is an important part of the role, success is measured by the ability to uncover needs, match solutions, and grow revenue within the existing customer base. Successful execution includes achieving weekly and monthly sales targets.
Essential Duties And Responsibilities
- Drive expansion revenue across a portfolio of existing SMB dental practice customers through upselling and cross-selling software solutions.
- Proactively reach out to existing accounts via outbound calling to schedule meetings, uncover growth opportunities, and understand each customer's needs, business challenges, and growth goals.
- Uncover growth opportunities within each account and run product demonstrations that map DPMS solutions to the customer's goals.
- Meet weekly KPI targets for activity, number of meetings scheduled, number of Product Demonstrations, and number of Closed Deals.
- Serve as a sales-focused point of contact for existing customers, redirecting support needs to the appropriate support functions within the business so you can stay focused on revenue-generating activities.
- Stay informed on industry topics and share thought leadership with customers and internal teams.
- Maintain expertise across all software/cloud and eServices offerings.
- Champion change management and continuously learn new sales techniques, processes, and technology.
Candidate Qualifications
- 1 year of experience working in a sales-related, customer-facing role, with a track record of carrying and exceeding a sales quota.
- Bachelor's degree preferred.
- Excellent negotiation skills.
- Excellent written and oral communication, with strong interpersonal, organizational, and presentation skills, with the ability to influence desired results.
- Comfortable using technology to drive expansion revenue (SFDC, Teams, Microsoft Suite) and comfortable running software demonstrations.
- Strong willingness to champion change management, learn new sales techniques, processes, and technology.
- Domain experience in dental practices and technology is a plus but not required.
Compensation: $90,000 to $95,000 USD OTE (split between base and commission), based on experience.
Similar Jobs
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Sell Jira Service Management to SMB customers through inbound follow-up, outbound prospecting, product demonstrations, consultative discovery, and business-case development. The role drives new and expansion pipeline, manages territory and account plans, meets revenue quotas, supports upsell opportunities, and provides customer and market feedback to product, engineering, and marketing teams.
Top Skills:
Atlassian CloudJira Service Management (Jsm)
Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
Build and deploy production backend services, third-party integrations, internal tooling, and voice agents for strategic enterprise customers. Work directly on site with customer technical and business teams, monitoring and optimizing live systems for accuracy, latency, and throughput. Collaborate with research and product teams to extend the platform, provide field feedback, and create reusable solutions. The role involves regular customer-site work, solution scoping, technical problem-solving, and end-to-end ownership of deployed systems.
Top Skills:
APIsCloud InfrastructureDockerGoJavaScriptKotlinKubernetesPythonRustSpeech-To-TextText-To-SpeechTypescriptVoice Ai
Edtech • Healthtech • HR Tech • Information Technology • Professional Services • Software • Telehealth
Manage outbound lead flow, generate sales opportunities via high-volume calls and emails, schedule appointments, document interactions in Salesforce, hand off qualified leads to sales, meet daily call quotas, and stay current with behavioral health trends.
Top Skills:
MS OfficeSalesforce
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
