Vertex Inc homepage

Vertex, Inc.

HQ
King of Prussia, Pennsylvania, USA
Total Offices: 2
1,700 Total Employees
Year Founded: 1978

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Vertex, Inc. Leadership & Management

Updated on October 31, 2025

This page was generated by Built In using publicly available information and AI-based analysis of common questions about the company. It has not been reviewed or approved by the company.

How are the managers & leadership at Vertex, Inc.?

Strengths in strategic direction, employee development, and supportive practices are accompanied by challenges in leadership consistency, execution rigor, and communication authenticity. Together, these dynamics suggest a leadership team that is clear on direction and invests in people, while needing stronger middle-management consistency and delivery discipline to sustain performance and culture.
Positive Themes About Vertex, Inc.
  • Strategic Vision & Planning: Leadership articulates a clear direction centered on AI-enabled tax automation, global e-invoicing, and cloud expansion, evidenced by the launch of “Kintsugi powered by Vertex” and a defined CEO succession. Feedback suggests the stated mission and roadmap are consistently communicated by outgoing and incoming leaders.
  • Development & Mentorship: The company invests in competency assessments, development training, mentoring, coaching, and structured development tracks. Feedback suggests onboarding is supportive and growth resources are available across roles.
  • Employee Empowerment & Support: A flexible, inclusive workplace is reinforced through focus groups, pulse surveys, and leadership programs, alongside emphasis on work-life balance. Feedback suggests managers are supportive in day-to-day work and during initial ramp-up.
Considerations About Vertex, Inc.
  • Biased or Inconsistent Leadership: Feedback suggests concerns about unfairness and mistreatment by some managers and supervisors, as well as perceptions of favoritism. There are calls for leaders to address internal issues more directly rather than mirroring trends from other tech companies.
  • Poor Execution: There are requests for better thinking, planning, execution, and accountability, including prioritizing hiring for development to reduce backlogs. Feedback suggests work-life balance can deteriorate into a “complete grind” when execution and resourcing lag.
  • Lack of Transparency & Communication: Feedback suggests a desire for more authentic, internally focused communication from the top, with some executive messaging perceived as inauthentic. Direction-setting can feel uneven when external portrayals overshadow substantive internal clarity.
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The insights on this page are generated by submitting structured prompts to some of the most popular large language models (“LLMs”) and summarizing recurring themes from the responses. Because the insights are generated using AI, they may contain errors. The insights do not necessarily reflect internal data, employee interviews, or verified company information. They may be influenced by incomplete, outdated, or inaccurate data, and may vary across LLM providers. These insights are intended for informational purposes only and should not be interpreted as a factual or definitive assessment of a company's reputation. Built In makes no representations or warranties regarding the accuracy, completeness, or reliability of this information, and disclaims any liability for any actions taken based on this information. If you are a representative of this company, and would like this page to be removed, you may contact us via this form.
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