As a Licensed Service Agent, you will be the main contact for customer inquiries, assisting with policy questions, renewals, and cancellations while ensuring a positive experience.

Own the product strategy and roadmap for small-business P&C insurance products. Lead full lifecycle delivery, run test-and-learn experiments, ensure regulatory compliance, analyze market and competitor data, and align cross-functional teams to drive profitable growth and excellent customer experiences.

The role involves leading PR and social media strategies to enhance brand visibility, manage crisis communications, and develop executive communication platforms while overseeing agency management and performance reporting.

As a Licensed Service Agent, you'll handle customer service inquiries, resolve issues, process policy changes, and enhance customer experiences.