Jobs at Simply Business

Lead strategy and execution for SEO, GEO and LLM-driven discoverability. Build data-driven roadmaps, technical automations, AI agents and RAG tooling. Run experiments, maintain visibility dashboards, and partner cross-functionally with product, engineering, content, and agencies to scale search and AI-driven growth.

Respond to inbound/outbound customer inquiries via phone and email using Zendesk. Resolve policy issues, process cancellations, rewrites, and renewals; send certificates and policy documents; update account information and payments; manage callbacks and follow-ups; and identify opportunities to improve customer service processes.

Lead month-end close, oversee transactional finance operations, manage reconciliations and complex journals, prepare year-end audit deliverables, improve internal controls and automation, oversee cash forecasting and payment runs, and provide financial analysis and ad hoc modeling to support strategic growth.

Lead marketing analytics for the US business: develop unified measurement (MMM, MTA, experiments), drive site and channel insights, forecast performance, operationalize models with Data Science/Engineering, design experiments, build executive dashboards, and influence marketing spend and strategy through actionable analysis.