Shelf

HQ
Stamford, Connecticut, USA
207 Total Employees

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GenAI has the potential to transform the contact center, but without up-to-date and trusted knowledge, it provides inaccurate answers, creates hallucinations, and exposes companies to new compliance risks. Shelf offers organizations a secure way to incorporate LLMs to scale their knowledge, boost agent performance, and improve customer satisfaction. Our MerlinAI technology assesses, identifies issues, prioritizes improvements, and monitors content on a continuous basis in order to turn your organization’s knowledge into an infrastructure for success

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Shelf Offices

OnSite Workspace

Employees work from physical offices.

Typical time on-site: None
HQStamford, Connecticut, USA