Rapid7 Careers In Boston

27

You'll be involved at the ground level in helping us to maintain and build UI components that allow customers to rely upon our automation platform to make their jobs easier and more effective. You'll help design, plan, and implement these features alongside your peers in small teams, and be part of a larger team working together to support our platform. Successful candidates aren't just good at writing code, but have a demonstrated focus on solving customer problems. You should love being challenged by your work, with a desire to ship and iterate on features, as well as an emphasis on collaboration, communication, and growth. Our entire team (Dev, UX, Product, Support, Sales, Marketing, etc) works together closely to ensure the success of our product, and we're looking for someone who revels in exposure to the entire process of how software is built, shipped, sold, and supported.

Compelled to comment when you see something wrong? Lose sleep if a system isn’t set up exactly the way you want it to be set up? We are looking for a person that can bring new solutions to old problems, who understands that technology is meant to empower people. The work will be dynamic in a company that is growing. You will be part of a community which is fanatical about security and on a mission to make an impact in the global technology ecosystem.

As a Technical Support Engineer, you provide premier support to a wide range of technical customers. Alongside the Support team you will use your expertise and knowledge to help solve application problems for our valued customers. This position is full-time and based in our office in Boston.

The Cloud Strategic Alliance Manager will be the primary point of contact and advocate for our partnerships with cloud providers like Amazon Web Services (AWS) and Microsoft Azure. You will work with our Sales, Sales Ops, and Marketing teams to develop co-selling motions as well as our Product team to develop new product integrations. You will be an expert in the opportunities that are available to Rapid7 as part of our cloud partnerships and will use your strategic mindset to prioritize and oversee the execution of opportunities that align with our company’s business objectives.

Construct creative, solution-based approaches to architecture design, implementation and production roll-out of Rapid7 products. Perform high-quality product enablement training for new and existing customers. Communicate design and implementation details in a highly effective manner to customer end users. Advise on security best practices as they relate to Rapid7 technologies. Automate and customize solutions to enable customers to use Rapid7 products most efficiently via API scripting, reporting, and custom dashboard development. Participate within the Rapid7 Community and Security Industry as an advocate and advisor. Build and maintain meaningful customer relationships in the pursuit of driving impeccable customer satisfaction.

Construct creative, solution-based approaches to architecture design, implementation and production roll-out of Rapid7 products. Perform high-quality product enablement training for new and existing customers. Communicate design and implementation details in a highly effective manner to customer end users. Advise on security best practices as they relate to Rapid7 technologies. Automate and customize solutions to enable customers to use Rapid7 products most efficiently via API scripting, reporting, and custom dashboard development. Participate within the Rapid7 Community and Security Industry as an advocate and advisor. Build and maintain meaningful customer relationships in the pursuit of driving impeccable customer satisfaction.

As the Director, PMO your goal is to set the course for this highly impactful and visible part of the Rapid7 organization positively impacting revenue growth and our customer’s experience. You must be adept at fostering relationships with customer organizations, have exceptional communication skills, and ability to lead and influence in a fast-paced, matrix and highly collaborative environment. Reporting to the Vice President of Business Operations, and partnering with the Consulting and Services functions, you will play a key role in the current and future strategy of our services business. In addition, you will be partnering across the Rapid7 organization GTC teams: Sales, Pre-Sales Engineering, Support, Product Practices, and Marketing. 

As a writer in the studio, you’re expected to love learning--about our customers, our stakeholders, our mission, our solutions. Whatever the topic, you’re a voracious seeker and consumer of information. You know that being knowledgeable and empathetic is the key to establishing a powerful, long-lasting relationship with our customers and creating that “Rapid7 gets me” moment. Our ideal teammate thrives in a fast-paced environment, has a customer-first mindset, and is a self-starter. You believe that partnerships, collaboration, and teamwork are the key ingredients to success. In fact, you excel at building connections, bringing people together around a common cause, and sparking joy in the hearts of those around you. 

You are a problem solver, passionate about eliminating toil through development and automation. Processing billions of daily events in the cloud excites you. You are ready to partner with teams across a global organization to build a modern scalable infrastructure. You are a developer at heart, but possess a wide range of skills across networking, Linux sysadmin, configuration management, clustered datastores, cloud services and deployment technologies. You enjoy leading people, but are happiest getting into the weeds to make a difference.

We are searching for Mid Market Account Executives to join our growing sales team! The main goal of our Mid Market Account Executives is to drive net new sales opportunities, while managing upsell opportunities within their assigned geographical territory. In this role, you will partner cross-functionally with internal teams to drive net-new business opportunities from initial prospecting through negotiation and contract close. This is a quota-carrying role and is critical to the continued success of Rapid7. Rapid7 has a history of promoting from within and our sales representatives have a number of opportunities to grow within the organization. In 2018, we promoted 57 out of our 135 sellers (~40%)! Performance and compensation are fundamentally tied, and consistently demonstrating a positive impact to the business is the key to career progression.

We are searching for Named Account Executives to join our growing sales team! The main goal of our Named Account Executives is to drive net new sales opportunities, while managing upsell opportunities within their assigned geographical territory. In this role, you will partner cross-functionally with internal teams to drive net-new business opportunities from initial prospecting through negotiation and contract close. This is a quota-carrying role and is critical to the continued success of Rapid7. Rapid7 has a history of promoting from within and our sales representatives have a number of opportunities to grow within the organization. In 2018, we promoted 57 out of our 135 sellers (~40%)!! Performance and compensation are fundamentally tied, and consistently demonstrating a positive impact to the business is the key to career progression.

The Customer Success Representative will be responsible for renewal, adoption and expansion related activities for a high volume, transactional group of customers.. This role is the perfect foundation for someone looking to start or develop their career in customer success in the technology industry. Their focus will be managing renewal transactions, responding to customer and internal inquiries, working with your customers who are not taking full advantage of our solutions and customers who have upsell/cross-sell potential.

The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer's security needs and how Rapid7 can help them to achieve their goals.

Administer the order approval and entry process utilizing NetSuite and Salesforce. Enter all sales contract data into our order entry systems. Maintain the integrity of our renewal data in NetSuite as new customer deals are entered. Work closely with account executives to ensure all contracts are complete, accurate, and meet internal requirements. Work with the rest of the revenue operations team to reconcile any order inaccuracies. Partner as a business advisor with sales reps to ensure that systems, revenue, compensation, legal, and sales operations are aligned on deals and deal structures. Advise reps on what is/is not within corporate guidelines. Liaise with revenue and legal teams on deal structures. Advise reps on product availability and rules of engagement guidelines. Drive continuous improvement for the global Order Management team. Engage with the global team on productivity projects such as: workflow improvements, knowledge sharing, field training, etc.

We are looking for a proven leader, accomplished sales executive, and established builder of high performing teams as we target a $15b+ addressable market opportunity. If you are someone who thrives working in a dynamic and constantly evolving market, spotting trends and pivoting appropriately, and being part of a disruptor, this may be the role for you! Rapid7 launched its Incident Detection & Response (IDR) portfolio of products and services 3 years ago to disrupt the Traditional SIEM market. This segment of the market is Rapid7's fastest-growing.

We are looking for a proven cybersecurity leader, accomplished sales executive, and established builder of high performing teams as we target a $15b+ addressable market opportunity. If you are someone who thrives working in a dynamic and constantly evolving market, spotting trends and pivoting appropriately, and being part of a disruptor, this may be the role for you! Rapid7 launched its Incident Detection & Response (IDR) portfolio of products and services 3 years ago to disrupt the Traditional SIEM market. This segment of the market is Rapid7’s fastest-growing.

As Senior Legal Counsel, Corporate, you will provide guidance and direction in the development, implementation, and maintenance of consistent, company-wide compliance with applicable laws, regulations, and policies related to privacy and export matters. As part of these efforts, you will work with cross-functional partners to drive the continued implementation of Rapid7’s privacy and data compliance program, including developing and enhancing corporate privacy policies and business-specific processes and procedures related to privacy. You will serve as the subject matter expert to the company on issues of privacy and export, providing expert advice and strategic operational guidance to all functions across the company. 

The Cloud Partner Manager will be the primary point of contact and advocate for our partnerships with cloud providers like Amazon Web Services (AWS) and Microsoft Azure. You will work with our Sales, Sales Ops, and Marketing teams to develop co-selling motions as well as our Product team to develop new product integrations. You will be an expert in the opportunities that are available to Rapid7 as part of our cloud partnerships and will use your strategic mindset to prioritize and oversee the execution of opportunities that align with our company’s business objectives.

As Legal Counsel for Commercial Contracts, you’ll have primary responsibility for commercial matters (including drafting, negotiation, and management of existing contractual relationships) and will work on complex projects that help us grow, scale, and evolve as a business. We’re a fast-paced team that values teamwork and those who are excited to roll up their sleeves and tackle big projects. This role isn’t for everyone, but if you’re an intellectually curious learner who wants to “bring you” and “impact together,” read on and get to know Rapid7.

A successful candidate will have strong emotional intelligence, a positive attitude, high paced energy and command respect from senior management, go-to-market leaders and employees, and channel partners. You can use tactics to be persuasive and influential while successfully building the relationships required to be effective in building a talent pipeline. As a natural communicator and collaborator, you will enjoy finding new ways to solve problems and to help make learning accessible and engaging for all. You must always be looking for new ways to innovate and help teams become more productive while marrying art with science to articulate measurement of success. The role will leverage many departments to succeed so you will need to be excellent at partnering. Get excited because you're about to have a huge impact on this fast-growing firm in a high-growth field!

As a lead engineer on the Insight Connect team, you’ll be responsible for both high level, strategic work designing our features and services by gathering requirements and coordinating with stakeholders, as well as hands on implementation and support of those features and services. You’ll have a highly visible role on the team, providing direct day to day support to your fellow engineers as well as working with your contemporaries on other product teams here at Rapid7. You’ll be given the opportunity to demonstrate leadership capabilities over time by working your way towards a team leadership role, and eventually be given the opportunity to manage others as well.

Engage with other engineering teams to improve the lifecycle of services on our platform - from design to deployment to operation and maintenance. Optimize our SaaS platform for performance and cost effectiveness. Monitor and scale distributed services in AWS and clustered datastores such as Cassandra. Participate in sustainable on-call incident response followed by blameless postmortems. Automate infrastructure through Terraform or CloudFormation, Chef, and Docker/Kubernetes. Manage a small team of engineers.

The ideal candidate will be able to demonstrate a track record of achievement against quota attainment, with an average deal size of $200K+ while showing the ability to be both highly transactional, i.e. “Land and Expand”, as well as strategic, i.e. “Platform Deals”.  This role is the Apex of a sales career at Rapid7. The Enterprise Account AE is tasked with earning trusted advisor status at both the User and the Executive levels within their key accounts, and will represent a small, select group among a large and diverse sales team.

The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s security needs and how Rapid7 can help them to achieve their goals. 

- Consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. - Develop and maintain strong, multi-level relationships with F500 customers ensuring that Rapid7 solutions support the ongoing needs and security objectives for each customer. - Engage in consistent, proactive client meetings to positively impact customer loyalty and revenue growth. - Partner effectively with Rapid7 teams on driving growth and addressing customer concerns efficiently and decisively - Effectively manage reactive customer requests and anticipate their needs. - Daily communication with internal and external customers. - Provide detailed reports to management regarding task and revenue activity. - Manage all customer information – including updates on key contacts, new and existing quotes, and purchase history.

The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s security needs and how Rapid7 can help them to achieve their goals.

Defend the digital world and design the future of security at Rapid7! As cybercriminals become more sophisticated, we need to provide simple, yet powerful solutions to help our customers defend their digital environments. Are you up for the challenge? Who We Are Rapid7 helps organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce