Jobs at Proofpoint

The Staff Software Engineer will lead the development of backend systems for the Capture & Intelligence platform, handling complex data workflows, AI integrations, and mentoring engineers.

Provide proactive technical leadership and support to strategic customers, manage escalations and incident response, meet with clients, deliver executive presentations, maintain deep knowledge of customer environments (network, security, messaging, systems), design and implement complex solutions, drive process improvements, plan production changes, and ensure customer satisfaction across Proofpoint solutions.

Lead global presales engineering escalation, AI-driven workflow transformation, and field enablement. Build governance, intake systems, knowledge capture, and cross-functional advocacy to scale technical expertise, resolve complex escalations, and improve presales outcomes and access governance.

Drive architecture and implementation of an internal AI/agent platform: design agent runtimes and SDKs, define eval-driven release gates, safety, telemetry, and AuthX, partner with product teams to integrate reusable capabilities, set standards for prompt management and observability, write and ship production code, and mentor engineers.

Lead partner-focused go-to-market programs across Americas to drive pipeline and partner-led revenue. Build strategic partner relationships, execute co-marketing campaigns, manage partner development funds, align with sales and product marketing, create enablement content, and track KPIs tied to partner sales outcomes.

The Strategic Account Manager develops strategies to maximize sales, cultivates new opportunities, forecasts sales, and ensures high customer satisfaction in complex enterprises.

Lead technical pre-sales engagements across New England: discovery, solution design, demos, proofs-of-concept, and technical validation. Advise customers on email, data, cloud, and AI-aware security solutions and mentor the broader sales engineering team.