Teams at Proofpoint

The Staff Software Engineer will lead the development of backend systems for the Capture & Intelligence platform, handling complex data workflows, AI integrations, and mentoring engineers.

Provide proactive technical leadership and support to strategic customers, manage escalations and incident response, meet with clients, deliver executive presentations, maintain deep knowledge of customer environments (network, security, messaging, systems), design and implement complex solutions, drive process improvements, plan production changes, and ensure customer satisfaction across Proofpoint solutions.

Lead global presales engineering escalation, AI-driven workflow transformation, and field enablement. Build governance, intake systems, knowledge capture, and cross-functional advocacy to scale technical expertise, resolve complex escalations, and improve presales outcomes and access governance.