Jobs at Presidio

Provides end-user support for Mac and Windows devices through phone, email, and walk-up channels. Handles software and hardware troubleshooting, user onboarding and offboarding, device imaging, installations, moves, changes, printers, AV equipment, and ticket resolution. Supports Intune, Jamf, Apple Business Manager, Microsoft 365, identity platforms, PowerShell, and enterprise applications. Works Wednesday through Saturday, including holidays when scheduled, and transitions from Andover to Somerville, Massachusetts.

Lead, coach, and develop a team of Sales Development Representatives to generate pipeline and meet revenue targets. Develop scalable outreach strategies, establish performance KPIs, recruit and promote talent, and strengthen onboarding and sales enablement. Champion practical AI use in account research and prospecting while maintaining human judgment. Collaborate with marketing, sales, and operations, analyze conversion metrics, and report team performance to sales leadership.

Lead and provide technical oversight for complex network and security implementations, manage engineering teams, run design workshops, support presales, ensure best practices and successful project delivery, and maintain strong client relationships while fostering team development.

Responsible for managing and growing key accounts, driving sales growth, and ensuring the successful delivery of cloud solutions, especially AWS, with a focus on strategic customers.

Lead a hands-on product engineering team to deliver cloud-native, AI-first applications. Responsibilities include team hiring and development, client delivery ownership, architecture guidance, solutioning with sales, resource management, and practice operations while driving adoption of modern engineering, DevSecOps, and GenAI practices.

The Senior Network Engineer leads projects on complex network and security engagements, performs assessments, and collaborates with teams to implement solutions.

Lead product delivery by translating customer needs into technical execution: drive discovery, elicit and document requirements, create epics/user stories, prioritize backlogs, guide development teams, manage stakeholders, and ensure delivered features meet acceptance criteria.

Leads technical presales for state, local, education, and regulated-industry clients. Designs compliant managed-services solutions, develops proposals and ROI cases, supports RFPs, navigates public-sector procurement, and translates regulatory requirements into value propositions. Builds relationships with government and regulated-industry stakeholders, educates sales teams, monitors compliance and public-sector trends, and collaborates with technology partners. The remote Continental U.S. role requires up to 30% travel and U.S. citizenship.

Leads presales discovery, solution architecture, technical proposals, workshops, and statements of work for digital and cloud transformation services. Partners with sales, delivery teams, clients, and technology vendors to develop solutions involving application modernization, AI, data platforms, and cloud technologies. Focuses on Retail or Manufacturing transformation, executive presentations, account leadership, go-to-market development, and mentoring others.

Designs, deploys, and optimizes AWS, Citrix, and Omnissa Horizon virtual desktop infrastructure for customers. Responsibilities include architecting VDI and Workspace ONE environments, managing device and application delivery, integrating identity and zero-trust security, capacity planning, performance tuning, monitoring, and troubleshooting infrastructure components such as Active Directory, DNS, DHCP, certificates, load balancers, and firewalls. The role is remote, client-facing, and documentation-focused.

Leads a team of SLED account managers, drives revenue growth across public sector accounts, develops executive client and vendor relationships, and ensures accurate sales forecasting through Salesforce.com. The role requires extensive SLED sales experience, public cloud knowledge, consulting services experience, formal sales methodology expertise, and strong executive presentation skills.

Supports presales and delivery teams with client discovery, technical and competitive research, solution architecture, prototypes, presentations, Statements of Work, documentation, testing, and engagement tracking. Collaborates with sales, delivery, and technical teams throughout client pursuits and project delivery. The internship provides hands-on experience in consulting, presales, solution development, and technology delivery.

Leads complex enterprise IT infrastructure and technology transformation projects from requirements through deployment. Coordinates networking, security, cloud, collaboration, and data center teams; manages vendors, budgets, schedules, risks, change control, implementation readiness, cutovers, and customer communications. Ensures projects meet scope, quality, service-level, financial, timeline, and customer satisfaction goals while supporting multiple concurrent engagements ranging from $100K to multi-million-dollar initiatives.

Leads complex, customer-facing IT projects for cloud infrastructure and DevOps engagements. Manages scope, schedules, resources, budgets, risks, quality, documentation, stakeholders, and change control. Coordinates cross-functional, virtual, offshore, technical, sales, partner, and client teams while resolving escalations and ensuring on-time, on-budget delivery. Serves as a consultative trusted advisor, aligning technical solutions with client business objectives and strategic outcomes.

Develop and support scalable ServiceNow platform solutions for managed services customers. Responsibilities include application development, workflow automation, ITOM and CMDB enhancements, Service Catalog and portal development, integrations, testing, deployments, troubleshooting, documentation, and mentoring. The role translates business requirements into maintainable technical designs while improving automation, platform reliability, operational efficiency, and customer outcomes.

Drive Cisco services contract renewals and upsells for SLED accounts: create renewal quotes, manage contract inventory, support Enterprise Agreement cycles, coordinate with Account Executives, Cisco, and cross-functional teams, process orders, track bookings, and deliver QBRs to grow renewal revenue and Services EA adoption.

Serves as a liaison between business stakeholders and technology teams by gathering requirements, documenting functional specifications, modeling processes, and conducting gap and impact analyses. Partners with architects, developers, and QA teams to deliver ERP, CRM, PSA, and portal solutions. Supports Agile delivery, workshops, UAT, defect resolution, documentation, and post-implementation system support, with particular emphasis on Dynamics 365 F&O or Certinia financial and project processes.

Leads customer-facing AWS solution architecture and technical pre-sales for cloud migration and modernization engagements. Responsibilities include designing secure, multi-account and multi-region AWS environments; scoping workshops; developing proposals, SOWs, RFP responses, staffing models, and cost estimates; guiding sales cycles; and handing solutions to delivery teams. The role also establishes architecture methodologies, IaC and CI/CD practices, and manages team expertise and quality standards.

Leads the design, automation, deployment, and optimization of secure hybrid and multi-cloud infrastructure across AWS, Azure, and GCP. Develops Terraform modules and CI/CD pipelines, executes cloud migrations, implements networking and security controls, troubleshoots infrastructure, and optimizes performance and cost. Conducts infrastructure assessments, creates technical documentation, collaborates with architects and project managers, mentors engineers, and supports enterprise modernization initiatives.

Manage multiple technical IT and network infrastructure projects end-to-end: plan, track budgets and billing, manage risks, lead client communications, coordinate cross-functional teams, maintain project artifacts, and drive process improvements to increase customer satisfaction.