Jobs at Playlist

Leads strategic execution and delivery of complex cybersecurity and IT programs, managing timelines, risks, resources, prioritization, and stakeholder communication. Develops program templates and progress metrics, resolves blockers, and drives continuous improvement. Applies technical fluency across IAM, endpoint security, cloud risk, compliance frameworks, and system architecture to guide strategy, tradeoffs, and executive communication.

Supports cross-functional pricing and inventory programs from concept through launch and scale. Designs beta tests, develops strategic frameworks and roadmaps, manages timelines and resources, facilitates decisions in ambiguous situations, and collaborates with data science, sales, marketing, product, and business leaders. Uses data analysis, test design, and business insights to drive measurable outcomes across a global marketplace.

Build and operate reliable backend systems and APIs for high-traffic products. Responsibilities include distributed system design, data modeling, service architecture, performance tuning, automated testing, observability, incident management, and end-to-end feature delivery. The role partners with Product and Design, makes architecture decisions, mentors engineers, and applies AI-assisted development tools responsibly.

Lead and mature the global SOX 404 compliance program across multiple entities, including a newly acquired European business. Responsibilities include control design and testing, risk assessments, remediation, financial reporting controls, M&A integration, audit coordination, and cross-functional collaboration with Finance, IT, HR, Operations, Cyber Security, and external auditors. The role also supports public-company readiness, automation initiatives, and future team development.

Leads demand generation and product marketing for Playlist’s Beauty & Wellness SaaS division. Builds an AI-native marketing function, launches new AI products, manages paid and organic acquisition, owns positioning and messaging, and oversees experimentation, lead quality, conversion, retention, and payback. Partners with sales leadership, hires and develops the marketing team, manages media budgets, and contributes to divisional strategy and thought leadership.

Leads global SMB sales for Playlist’s Beauty & Wellness division, owning revenue targets, sales strategy, multi-product motions, forecasting, pipeline management, and performance reporting. Builds and manages the sales organization, establishes playbooks for AI-native SaaS products, applies automation across sales processes, oversees hiring and incentives, and contributes to divisional strategy. Requires extensive sales leadership experience, strong analytics, commercial judgment, and the ability to operate in entrepreneurial, high-growth environments.

Owns the Beauty & Wellness strategic accounts business, including new-logo acquisition, renewals, expansion, retention, forecasting, and revenue targets. Leads executive relationships with enterprise operators, manages commercial deal governance, and builds the account management organization. Establishes segmentation, resourcing, compensation, and performance systems while applying AI to improve revenue and efficiency. Contributes to divisional strategy and leads organizational growth across a significant existing ARR book.

Build and ship cross-platform React Native features for iOS and Android consumer applications. Own mobile functionality end to end, including UI, networking, persistence, offline support, testing, performance, observability, and store releases. Collaborate with Product, Design, and QA, maintain native modules when needed, and use AI-assisted tools to improve development speed and quality.

Leads strategic FP&A partnership for a B2B SaaS portfolio across Studio Fitness and Beauty. Owns revenue forecasting, annual planning, business reviews, financial modeling, scenario analysis, resource allocation, and executive decision support. Partners with general managers and go-to-market, product, and engineering leaders while leading and developing a globally distributed six-person FP&A team. Also supports process improvements, M&A, financial due diligence, and strategic initiatives.

Provides first-line IT support to employees by responding to tickets, troubleshooting hardware and software, managing installations and configurations, supporting credentials and access, maintaining documentation, and improving IT workflows. The role requires strong Windows and Mac expertise, network and identity troubleshooting, ServiceNow experience, endpoint and mobile device management knowledge, and excellent communication and customer service skills.

Leads complex, cross-functional technical programs across Salesforce, product, and go-to-market teams. Owns initiatives from strategy and scoping through delivery, launch, and adoption; builds roadmaps, governance, reporting, and operating cadences; manages dependencies, resources, risks, and trade-offs; and presents recommendations to senior leadership. Partners with RevOps, engineering, BI, sales, marketing, onboarding, and support teams to drive measurable business outcomes in ambiguous environments.

Prospect for corporate wellness clients through outbound calls and emails, build opportunities in Salesforce or similar CRM, grow the sales pipeline, craft proposals, share outreach strategies, communicate progress, and meet monthly sales goals and daily KPIs.

Provides advanced helpdesk support, serves as an escalation point, troubleshoots Windows and Mac hardware and software, manages endpoint and mobile devices, supports identity and SaaS access, documents solutions, assists with onboarding and offboarding, and improves IT processes. The role also supports office technology and workplace-related IT needs while mentoring junior technicians and communicating technical concepts clearly to employees.

Lead and grow Security and IT technical program management teams, oversee the cybersecurity and IT portfolio, establish prioritization and reporting processes, translate strategy into roadmaps, manage enterprise risks and dependencies, and communicate delivery status and trade-offs to executives. The role requires strong program leadership, technical fluency, cybersecurity knowledge, and experience managing people and complex cross-functional initiatives.

Lead comprehensive customer onboarding programs through discovery sessions, virtual training, LMS learning paths, and occasional onsite visits. Manage and support onboarding specialists, resolve complex implementation issues, build strategic customer relationships, document requirements for Product teams, and synthesize customer feedback to improve products, training, and onboarding processes.

Supports the legal team’s product and privacy work by maintaining regulatory and compliance documentation, drafting privacy-related agreements and notices, researching global laws, coordinating cross-functional legal workflows, assisting with privacy program administration, evaluating legal technology and AI tools, and improving processes, records, and communications.

Own the CRM and lifecycle product roadmap, backlog, and enterprise capabilities across email, SMS, automated journeys, and lifecycle tools. Lead cross-functional Agile delivery, conduct customer discovery, define requirements and success metrics, and drive post-launch iteration. Champion CRM strategy and compliance, including TCPA, CAN-SPAM, CCPA, consent, preferences, and opt-in/opt-out governance.

Lead and grow an engineering team responsible for scalable cloud platform foundations and developer infrastructure. Set technical direction, make architectural decisions, establish goals, prioritize resources, and guide execution through ambiguity. Partner with Product and Engineering teams to build standardized contact solutions for CRM use cases across business verticals. Drive reliability through infrastructure as code, CI/CD, observability, incident response, and scalable cloud operations while contributing to engineering-wide initiatives.