Teams at Perficient

Lead incident management, operational resilience, and AIOps-driven automation across enterprise environments. Drive SRE practices, observability (Dynatrace), ServiceNow workflow automation, root-cause analysis, SLAs/SLOs, and build AI-powered self-healing workflows to reduce MTTD/MTTR and improve reliability.

Lead AIOps and Site Reliability-focused engineer responsible for incident management, operational resilience, observability, and intelligent automation. Partner with NOC, Cloud, DevOps, and application teams to implement AIOps, reduce MTTD/MTTR, build AI-driven operational agents, and drive ServiceNow and Dynatrace-based monitoring and automation. Mentor teams and define SLAs, SLOs, and reliability strategies.

Lead enterprise architecture across Business, Data, Application, and Technology domains. Define target-state architecture and roadmaps, govern standards via Architecture Review Board, resolve cross-program dependencies, lead platform/vendor selection, and mentor architecture teams while aligning technology investments with business strategy.