Jobs at MINDBODY

Build and maintain secure, scalable backend systems for Mindbody products. Design microservices, write tested and maintainable code, monitor applications, participate in reviews, and collaborate with Product, Design, QA, and Engineering teams. The description also includes leadership responsibilities such as managing backend development teams, coaching managers and engineers, establishing delivery processes, and driving technical and organizational improvement.

Manage and grow an existing SMB customer portfolio through consultative outreach, upselling, product demonstrations, and solution-based selling. The role owns a Salesforce pipeline, forecasts revenue, meets monthly targets, drives adoption of marketing and retention products, minimizes churn, and communicates with customers from initial outreach through executive presentations.

Manage strategic retention conversations for high-value SaaS accounts at risk of cancellation. Own customer re-engagement from discovery through resolution, collaborate with Sales, Onboarding, CX, and Implementation, and recommend solutions that reinforce product value. Track interactions and outcomes in Salesforce, identify trends, meet retention goals, and navigate complex customer discussions with strong communication, problem-solving, forecasting, and technical understanding.

Lead strategy and execution for a unified CRM by integrating messaging automation, AI chatbots, and sales pipeline tools. Direct a product squad from discovery through launch, improve client acquisition and retention, collaborate with go-to-market teams on packaging and pricing, and integrate the CRM across the broader platform ecosystem. The role requires strong growth marketing expertise, hands-on product leadership, and experience scaling products from zero to one.

Supports onboarding, configuration, and technical assistance for Mindbody SaaS clients. Translates product capabilities into practical solutions, identifies workflow gaps, coaches clients on best practices, coordinates timelines and escalations, and tracks progress and lessons learned. The role requires strong client communication, problem-solving, adaptability, and the ability to explain technical concepts to nontechnical audiences.

Leads development of scalable backend systems and applications for the Mindbody ecosystem. Responsibilities include designing APIs and microservices, owning complex technical projects, collaborating with Product, Design, and QA, promoting engineering best practices, mentoring engineers, conducting code reviews and interviews, and leading incident postmortems. The role requires strong software architecture experience, large-scale SaaS development, cloud and database expertise, and effective cross-functional leadership.

Own the strategy, roadmap, and execution for Mindbody’s multi-location and franchise platform. Responsibilities include designing location hierarchies, data synchronization, permissions inheritance, site navigation, franchise fees, revenue transfers, and transactional workflows. The role modernizes legacy infrastructure, manages migrations and rollout risks, partners with Engineering, Design, Payments, and enterprise stakeholders, and uses customer and performance insights to prioritize investments while supporting enterprise retention.

Own the vision, strategy, and execution of AI-first agentic experiences and enabling platform capabilities for Mindbody’s B2B SaaS platform. Lead agentic workflow development, trust and governance standards, evaluation systems, platform adoption, and cross-functional alignment. Partner with Engineering, Design, Data, Security, and Privacy to deliver reliable, scalable AI products while influencing company-wide strategy and coaching product teams.

Leads product marketing strategy and execution for strategic launches, including positioning, messaging, content, customer communications, sales enablement, research, and performance analysis. Partners cross-functionally with Product, Sales, Customer Success, Pricing, and Enablement teams to drive adoption and measurable outcomes. Translates complex SaaS capabilities into compelling customer narratives and manages multiple launch workstreams.

Lead end-to-end product design for consumer web booking experiences across appointment, class, and checkout flows. Define product vision, improve conversion, create scalable white-label design systems, and ensure responsive, accessible, performant experiences across browsers and devices. Partner with product, engineering, and marketing on strategy and execution while driving design excellence through prototypes, critique, stakeholder communication, and systems leadership.

Lead and grow a platform engineering team to build and operate reliable, scalable cloud platforms and developer infrastructure. Hire and develop engineers, drive technical vision, participate in product strategy, and contribute to cross-engineering initiatives. Ensure operational excellence across Kubernetes, IaC, CI/CD, observability, networking, identity, compute, and storage at scale.

As an SMB Sales Specialist, you'll lead outbound sales efforts, connecting with potential clients, managing the sales journey, and exceeding revenue goals in the health, wellness, and beauty sectors.

Own strategy, roadmap, and governance for external APIs used by partners and enterprise customers. Define API design standards, auth, versioning, rate limiting, SLAs, and developer experience (docs, sandbox, webhooks). Partner with Partnerships, Sales, and engineering to drive integrations, go-to-market, and measure ecosystem success via adoption and reliability metrics.