Teams at Kainos

Lead and scale Customer Success across North America for Kainos' Workday products. Drive retention, adoption, value realization, and GRR through structured success planning, executive engagement, and renewal readiness. Build and develop a distributed CSM team, implement playbooks and health frameworks, leverage data and AI-enabled automation to prioritize actions, and partner cross-functionally to improve reporting, forecasting, and customer advocacy.

Embed within customer environments to configure and optimise Workday EDM/HCM, resolve integration and configuration issues, enable client administrators, track adoption and maturity, provide technical health summaries, and feed product insight back to Kainos.

Leads Workday Adaptive Planning implementations, including requirements gathering, solution design, configuration, forecasting models, training, documentation, and project delivery. Acts as a senior consultant and client advisor while managing consulting staff, staffing, onboarding, utilization, performance feedback, recruiting, and mentoring. Requires strong financial planning, accounting, Excel modeling, EPM implementation, communication, analytical, and project management skills.