Teams at BioIVT

Develop and manage strategic customer accounts, drive sales growth, build executive relationships, negotiate contracts, develop account plans, forecast demand, and close new business. Lead and mentor Key Account Managers while partnering with Operations, Finance, Contracts, and Client Services to deliver customer solutions, resolve issues, and achieve sales and margin goals. The role requires strong strategic selling, communication, negotiation, and relationship-management skills, with travel up to 75% of the time.

Develop and manage strategic life science customer accounts, build trusted relationships, identify growth opportunities, and drive sales from prospecting through deal closure. Prepare proposals, negotiate business arrangements, present tailored solutions, achieve sales and margin goals, maintain technical product knowledge, gather market feedback, and coordinate with internal sales teams. The role requires extensive travel and collaboration with pharmaceutical, biotechnology, and diagnostics customers.

Leads BioIVT’s global Client Services organization across customer support, quoting, order processing, and key account services. Sets global strategy, service standards, KPIs, workforce plans, escalation processes, and continuous improvement initiatives. Oversees technology optimization, automation, compliance, customer satisfaction, and operational efficiency. Builds and develops globally distributed teams, partners with Sales and Operations, manages executive escalations, and strengthens long-term client relationships.