Key Account Director

HOW WE GOT HERE

For more than 40 years, BioIVT has evolved from a specialized biospecimen provider into a global partner to life science and diagnostic organizations. Our growth has been shaped by a consistent focus on helping researchers access the high-quality biospecimens, primary cells, ADME-Tox products, and research services they need to advance discovery, development, and medical progress.

What has remained constant throughout that history is our mission: to enable smarter science and accelerate medical breakthroughs that enhance and extend lives. Every BioIVT team member contributes to that mission, whether supporting a donor center, laboratory, commercial team, or corporate function. For employees, this means joining a company where scientific quality, operational excellence, compliance, collaboration, and customer focus all come together to support work that matters.

Position Summary

The Key Account Director is responsible for developing and managing account relationships with our most strategic customers. This role involves building and maintaining strong relationships with key clients, identifying client needs and presenting tailored solutions. The Key Account Director will be directly responsible for driving sales, including prospecting, pipeline development and deal closure, developing strategy, and achieving customer satisfaction.

This includes, but is not limited to, leading and mentoring Key Account managers, developing deep customer knowledge and understanding of partnership elements, defining strategic growth opportunities, and driving results through strong communication, customer support, contract negotiation, and ongoing account management.

This role is considered an important member of the North American Leadership Team and must have the vision, drive, and interpersonal skills to succeed in a fast paced, transformational environment.

Key Responsibilities

• Work closely with Key Account Managers to drive full account support and development for assigned key accounts.
• Develop a trusted advisor relationship with key customer partners and internal BioIVT stakeholders to build and maintain long-term relationships with portfolio of assigned accounts, consistent with BioIVT’s long-term account strategy.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Increases sphere of influence at Assigned accounts by progressively engaging key decision makes with in the account.
• Maintains and constantly enhances technical knowledge on product lines while consistently staying abreast of and communicating customer insights, market trends, and competitive actions.
• Develops a business plan and account map for each assigned account; monitors and reports progress and develops and implements tactics to exceed sales and margin goals. Take corrective action when needed to ensure that goals are met.
• Provides timely and accurate demand forecasting, anticipating changes based on understanding of customer needs.
• Develops and delivers executive level sales presentations and conducts business reviews with clearly defined action plans to drive mutual accountability with the customer.
• Works with Operations and Client Services in developing the most effective distribution and inventory management system and procedures to service key accounts.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Negotiate pricing and contract terms with customers, acting upon final approval from the Regional Sales Leader in partnership with Finance and Commercial Contracts teams.
• Responsible for gaining new contracts and driving all associated activity to implement the strategy related to those contracts, influencing others without authority.
• Deploys keen negotiation skills to close business that results in selling value-added products and services to customers and provides profitable sales growth.
• In addition, other duties may be assigned as the need arises

Knowledge, Skills, Abilities

• Leadership of junior team members
• High level of intensity, enthusiasm, and professionalism.
• Strong executive presence and high degree of self-awareness.
• Ability to quickly evaluate situations and take direct appropriate actions to resolve issues.
• Well-founded and practiced formal problem-solving skills.
• Assertive self-starter who can operate effectively in a constantly changing environment.
• Sound business acumen, analytical and sales selling skills.
• Strong growth mindset and strategic prowess.
• Well-developed verbal and written communication capabilities to prepare and deliver customer and internal communication as well as presentations to a variety of audiences.
• Solid organizational skills, with experience drafting and negotiating various types of contracts.
• Advanced level skills in Microsoft Office suite (Word, Excel, PowerPoint, Power BI, SFDC, etc.
• Minimum travel up to 75% of time including nights and weekends.

ALSO TRUE OF THE RIGHT PERSON

• You are mission-driven and take pride in contributing to work that helps advance science, medical progress, and better outcomes.
• You value collaboration and build trusted relationships by being respectful, responsive, and solutions-oriented.
• You bring a strong sense of ownership and accountability, following through on commitments and taking pride in the quality of your work.
• You are comfortable working in a fast-paced, growing organization where priorities can shift and good judgment, flexibility, and communication matter.
• You care about doing things the right way, with consistency, integrity, attention to detail, and respect for quality and compliance.
• You are curious, open to feedback, and committed to continuous improvement in how we work, learn, and grow together.

WHAT WE OFFER

• Comprehensive medical coverage with PPO/HRA and HDHP/HSA plan options.
• Company-funded HRA or HSA contributions, depending on the medical plan elected.
• Prescription drug coverage, virtual care through MDLIVE, and preventive care
• Dental coverage through Cigna and vision coverage through VSP.
• Company-paid life, AD&D, short-term disability, and long-term disability coverage.
• Flexible spending account options, including healthcare, limited purpose, and dependent care FSAs.
• 401(k) retirement plan with employer Safe Harbor matching contributions.
• Tuition reimbursement to support continued learning, professional growth, and career development.
• Paid time off, company-paid holidays, employee assistance resources, travel assistance, and voluntary benefit options.

EQUAL OPPORTUNITY AND BELONGING

At BioIVT, our mission to enable smarter science and accelerate medical breakthroughs is strengthened by the people who bring that work to life. We are committed to building a workplace where employees are treated with fairness, respect, and dignity, and where different experiences, perspectives, and ideas help us better serve our customers, partners, donors, and one another. BioIVT is proud to be an Equal Opportunity Employer and welcomes qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law. We are proud to be an Equal Opportunity Employer.

To Learn more about our mission and team culture, click here!