Jobs at American Express

Lead a global Mission Control team monitoring and resolving system failures, direct incident response, implement technical service strategies, improve operational efficiency, drive observability and AI Ops adoption, and mentor senior technical staff to ensure uptime for critical transaction systems.

Lead enterprise strategy and product management to scale AI-powered voice, chat, email, and conversational experiences. Own roadmap, platform modernization, global deployment, governance, and continuous optimization to increase digital adoption, reduce servicing demand, and deliver measurable business value across servicing operations.

Manage strategic relationships with large global clients, drive growth in payment solutions, and lead complex negotiations and account strategies.

The role involves providing strategic consultation and developing tailored client solutions in corporate payments, driving client acquisition and retention through collaboration across various teams.

The Vice President of Customer Acquisition Technology will lead the technology strategy for customer acquisition platforms, modernizing them using cloud-native architectures and AI, while partnering with various stakeholders to enhance technological capabilities and operational efficiency.

The Vice President will lead engineering teams for the commercial data platform, drive strategic data initiatives, and collaborate across functions to enhance data reliability and governance.

The Manager of International Account Development will drive growth and retention of global commercial card clients by developing relationships, managing contracts, and collaborating with cross-functional teams to meet customer needs and enhance satisfaction.

Lead adoption and integration of U.S. debit capabilities by managing processing partner relationships, negotiating contracts, documenting operational processes, and collaborating cross-functionally to drive go-to-market strategy and interoperability across acceptance channels.

Lead and grow a strategic global supplier payments account in the corporate travel space. Build executive relationships, drive retention and cross-sell, design business plans and reviews, coordinate cross-functional teams, analyze P&L to improve profitability, and deliver tailored travel payment and servicing solutions.

Lead go-to-market initiatives to drive adoption of U.S. debit capabilities, build partner relationships, provide technical debit expertise, create sustainable processes and documentation, lead cross-functional workgroups, prioritize opportunities to improve cardmember experience, and present strategic recommendations to stakeholders across Amex.