Teams at American Express

Build and operate production-grade agentic AI systems, including orchestration, tool use, structured generation, RAG pipelines, evaluation frameworks, observability, and reliable event-driven services. Lead technical design, establish reliability and rollout standards, evaluate emerging models, and mentor engineers. Collaborate across Product, UX, Data Science, architecture, and engineering teams while shaping shared AI platforms and developer tooling for regulated financial-services environments.

Manages and grows a portfolio of strategic global corporate travel clients. Develops account strategies, executive relationships, business reviews, cross-sell opportunities, and retention plans while partnering cross-functionally across payments, finance, product, technology, risk, legal, and servicing teams. Uses travel agency expertise and financial analysis to optimize payment solutions, profitability, working capital, supplier relationships, and client satisfaction. Leads escalations, projects, and tailored B2B and T&E payment initiatives.

Build and operate production-grade agentic AI services for commercial payments, including orchestration, tool use, structured generation, RAG and embedding pipelines, evaluations, observability, reliability controls, and secure deployment. Collaborate across engineering, product, UX, data science, and architecture teams while contributing to shared AI frameworks and platform tooling. The role requires backend and distributed-systems expertise, strong TypeScript or Go skills, shipped LLM features, and familiarity with event-driven systems.