Agero Offices

Manages service delivery strategy and provider performance across an assigned network zone. Improves customer satisfaction, service metrics, and costs through root cause analysis, action plans, provider coaching, and performance management. Builds relationships with service providers, clients, OEM dealers, and insurance agents; communicates process changes; coordinates market feedback and competitive intelligence; and conducts proactive network performance analyses. The role requires strong analytical, communication, relationship-building, decision-making, and problem-solving skills, with up to 20% travel.

Owns the executive relationship and commercial growth strategy for a critical strategic account. Responsibilities include revenue retention and expansion, cross-selling, complex contract renewals, multi-year account planning, executive business reviews, and integrated solution design across roadside assistance and accident management services. The role requires senior-level engagement with C-suite stakeholders, cross-functional leadership, high-stakes negotiation, and frequent travel for client engagement.

Leads product initiatives from concept through launch and lifecycle management. Responsibilities include market and customer research, requirements development, roadmap planning, feature prioritization, business case and pricing development, pilot programs, product demonstrations, and cross-functional collaboration with engineering, sales, marketing, support, and internal stakeholders. The role also identifies partnership opportunities, defines success metrics, and delivers products within scope, timeline, and budget.