Companies Agero

Agero

Medford

1,600 Total Employees

Year Founded: 1972

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Consulting 1 Cybersecurity 1 Data & Analytics 1 AI & Machine Learning 1 Engineering 1 Product Management 1

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Agero Innovation & Technology Culture

Agero Employee Reviews

As someone who loves solving puzzles and problems, I'm like a kid in a candy shop every day at Agero. Driver support is so complex and multifaceted, and we get to rethink it from every angle to make the experience better for everyone involved.

Roschelle, Principal Product Manager

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry by creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.

Jeff, Chief Operating Officer

An area that is exciting to me is the evolution of the transportation space and automotive in general. With the introduction of connected vehicles, autonomous vehicles, that changes the way customers experience roadside service, and we are evolving our product to match that evolution within the broader space.

Kristin, Senior Product Manager

It takes the head to invest in intelligent, data-driven technology, the heart to stay relentlessly focused on the drivers and partners we serve, the hustle to execute at scale every day, and the humility to keep improving alongside our customers and service providers. Those principles power our platform and service network, helping us deliver more reliable, transparent roadside experiences for drivers and measurable value for our partners.

David Ferrick, CEO

What People Are Saying About Agero

Process Innovation: Agero has transformed roadside and accident workflows through the Swoop platform’s configurable dispatch, machine‑learning alerts, and end‑to‑end transparency at very large scale. Feedback suggests this digitization shortens cycles and coordinates millions of events for insurers, OEMs, and fleets.
Emerging Technology Adoption: The company applies AI/ML and telematics for crash detection, proactive ETA risk modeling, and FNOL automation using smartphone and in‑vehicle signals. Product materials and independent write‑ups emphasize APIs and agent tooling that operationalize these capabilities across large programs.
Innovation Operating Model: An API‑first, ecosystem approach stitches together partners like Lyft, Electrify America, and telematics providers to reframe the experience beyond the tow. Industry recognition and substantial coverage indicate a platform strategy that learns and iterates through volume and integrations.