Top Remote Customer Success Jobs in Boston, MA
As a Customer Support Engineer at Starburst, you will be responsible for providing technical support to customers using Starburst products, resolving inquiries, collaborating with internal teams, and contributing to knowledge bases. This role requires strong technical skills in Big Data, Docker, Kubernetes, Cloud technologies, Security, and Linux, as well as proficiency in languages such as SQL, Java, and Python.
Looking for a Customer Support Engineering Manager with expertise in Java, distributed systems, Hadoop, cloud technologies, and security. Responsible for leading a team of Customer Support Engineers to provide top-tier service. Collaborate with Sales, Product, and Engineering Managers to ensure customer satisfaction and high-quality service.
As a Customer Success Manager, you will onboard customers, cultivate ongoing client relationships, drive revenue growth, and collaborate with internal teams. You'll be responsible for understanding customer needs and providing value through effective communication and feedback. This role offers an opportunity to shape the customer success organization in an early-stage startup.
The Enterprise Customer Success Manager at Overjet is responsible for ensuring customer success with Overjet's software platform. They will manage enterprise accounts, execute the customer success strategy, improve processes, and upsell software additions. The role requires excellent communication and interpersonal skills, 5+ years of customer success experience, and a bachelor's degree or extensive experience. The position offers competitive compensation, remote working policy, 401k plans, medical/dental/vision coverage, paid parental leave, and more.
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The Customer Support Team Lead is responsible for overseeing a support team, providing guidance and instruction, monitoring customer satisfaction, troubleshooting issues, and managing team performance. Must have strong leadership and problem-solving skills, excellent communication abilities, and 5+ years of experience in customer-facing technical support.
Join us as a Scaled Customer Success Manager at Jellyfish, focusing on managing a large portfolio of customers, guiding them on utilizing the platform's key use cases, and driving value from their investments. Responsibilities include customer engagement, developing expansion plans, and monitoring adoption trends. Ideal candidates possess customer-facing experience, SaaS knowledge, and a track record in customer success or sales. Team-oriented, customer-obsessed mindset, and strong presentation skills are key.
Responsible for upholding and promoting the Quality Management System to manage quality effectively across the organization. Develop training, support audits, and ensure compliance with regulations. Act as a representative in interactions with Health Authority Inspectors at clinical trial sites. Requires 40-50% overnight travel.
Seeking a Director of Onboarding & Enablement with over 8 years of experience in B2B customer-facing roles and SaaS industry. Responsibilities include leading onboarding teams, managing programs, enhancing processes, and ensuring customer success.
The EA-Client Support Specialist I at Bonterra supports organizations in compliance, fundraising, and email tools. Responsibilities include using Bonterra's tools, communication skills, problem-solving, and customer support. Bonus points for teaching experience and HTML/CSS or SQL knowledge.
Execute critical strategic initiatives and projects, track progress, communicate effectively, and collaborate cross-functionally in a fast-paced environment to drive results and impact.
Client Strategy Manager responsible for driving internal account management and business development efforts for priority accounts. Collaborates with PwC partners and Client Relationship Executive to enhance client relationships and drive growth. Requires extensive abilities in managing client needs and supporting strategic sales initiatives.
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