Top Customer Success Jobs in Boston, MA
Join us as a Scaled Customer Success Manager at Jellyfish, focusing on managing a large portfolio of customers, guiding them on utilizing the platform's key use cases, and driving value from their investments. Responsibilities include customer engagement, developing expansion plans, and monitoring adoption trends. Ideal candidates possess customer-facing experience, SaaS knowledge, and a track record in customer success or sales. Team-oriented, customer-obsessed mindset, and strong presentation skills are key.
Responsible for upholding and promoting the Quality Management System to manage quality effectively across the organization. Develop training, support audits, and ensure compliance with regulations. Act as a representative in interactions with Health Authority Inspectors at clinical trial sites. Requires 40-50% overnight travel.
Seeking a Director of Onboarding & Enablement with over 8 years of experience in B2B customer-facing roles and SaaS industry. Responsibilities include leading onboarding teams, managing programs, enhancing processes, and ensuring customer success.
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The EA-Client Support Specialist I at Bonterra supports organizations in compliance, fundraising, and email tools. Responsibilities include using Bonterra's tools, communication skills, problem-solving, and customer support. Bonus points for teaching experience and HTML/CSS or SQL knowledge.
As a Renewal Specialist at Bonterra, you will manage the renewal process for clients, foster relationships, and identify upselling opportunities. This 'Evergreen' position focuses on client satisfaction and retention. Strong communication skills and understanding of contracts are key.
Investigations Specialist role focused on maintaining the integrity of peer-to-peer game ecosystems at a sports and entertainment technology company. Responsibilities include proactive and reactive investigations, compliance monitoring, data interpretation, and reporting. Requires 2 years of relevant experience, strong communication skills, analytical mindset, SQL proficiency, and familiarity with gaming regulations and customer experiences. Bachelor's degree preferred.
Client Strategy Manager responsible for driving internal account management and business development efforts for priority accounts. Collaborates with PwC partners and Client Relationship Executive to enhance client relationships and drive growth. Requires extensive abilities in managing client needs and supporting strategic sales initiatives.
Manage relationships with call center vendor operations, ensure optimal service levels and quality, identify friction in customer experiences, onboard/offboard vendors, collaborate with internal teams, and lead in-house workforce.
The Vendor Specialist is responsible for managing all aspects of vendor management and oversight, developing and maintaining vendor management policies and procedures, executing vendor selection processes, monitoring performance and compliance, and other related duties. This role requires strong leadership, communication, and organizational skills in a fast-paced environment.
Seeking a Customer Success Director to join the Contract Automation team, responsible for customer retention, lawyer management, and Contract Automation solution. Must have 8+ years in customer success with experience in the financial services space. Key responsibilities include collaboration, customer onboarding, relationship management, and problem-solving. Ideal candidate has strong communication, growth mindset, presentation skills, and attention to detail.
Join a fast-growing software startup in Boston that focuses on improving energy efficiency in homes. Looking for a Customer Success Manager to ensure customers get value from technology and consulting services. Responsibilities include onboarding, relationship building, training, and advocacy for customer needs. Ideal candidates have experience in customer-oriented roles and strong analytical and problem-solving skills.
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