Summary

As a Technical Program Coordinator you are joining a team responsible for driving and supporting various internal and customer facing teams to deliver Product enablement services to the market.

The right candidate will thrive in a dynamic environment, will be open to wearing many hats, contribute innovative ideas, demonstrate effective project management skills and assist in the evolution of our enablement offerings.

This position will report to Technical Program Operations lead with key responsibilities including overseeing Rapid7’s virtual training lab, overseeing Rapid7’s Learning Management System, creating and executing against project plans, proactively mitigating risks and managing new-training development life cycle from inception to production launch and post production support.

Responsibilities:

• Work with Training and Deployment stakeholders to define training objectives and requirements.
• Work closely with Operations and Project Managers in overseeing training lab use and continually support deployment procedures around building, maintaining, tearing down of Rapid7 labs.
• Empowered to identify, prioritize, communicate and drive resolution of critical issues and risks to mitigate negative impact to customer satisfaction, schedule, and forecasts.
• Provide leadership in the development of a repeatable training methodology and approach for Rapid7 Product enablement.
• Develop detailed lab collateral for implementation & ongoing management, including hardware and software setup and configuration, interface development and configuration, application configuration, testing, training, and rollout.
• Build, deploy, optimize and maintain virtual test environments by having an understanding of and troubleshooting ability concerning all common operating systems (Windows, Mac, Linux).
• Build, deploy and maintain learning management system (LMS) for customers, partners and employees’ product enablement training path(s).
• Monitor and report on the status of Training efforts, including consistent participation in operations status meetings, effectively highlighting project opportunities, issues and risks.
• Define technical requirements as needed for new project initiatives, ensuring that systems are built to comply with established security and product standards and protocols.
• Partner with Sales, Security Solutions & Marketing teams as technical pre-sales/sales support for Open Enrollment and Training offerings collateral updates.
• Align logistics for frequent product trainings with numerous customers and product instructors though training inception through completion.
• Act as a technical Subject Matter Expert on Rapid7 Core products (Nexpose & Metasploit) in the Operations team capable of demonstrating value and current/future-state technological capabilities.

Minimum Requirements:

• Strong ability to handle multiple tasks and prioritize work to maintain required high level of customer service.
• Project management skills.
• Excellent communication skills.
• Passionate about service and support – seeks to achieve extraordinary results as part of a high energy & dynamic team.
• Assertive but empathetic in nature; able to drive internal and external customers toward strategic goals through a combination of persuasion and rapport.
• Outstanding communications skills, able to communicate with all levels of an organization.
• Education: BS/BA in Information Systems, Computer Science or equivalent.
• Preferred knowledge in the following areas/tools: Networking, NetSuite, Salesforce, IT and Enterprise Architecture, VMWare product suites, Nexpose and Metasploit.
• Programming background a plus.
• Experience implementing and working with Learning Management Systems a plus.