Software Analyst

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Position Summary:
The Software Analyst works with the client's technical team to build data integration solutions using our ELT tools and in house products. Works with product support team to identify new integration products and features.
This is a salaried, exempt position and reports to the Manager, Product Integrations. Virtual work arrangement.
This is a US based position, sponsorship not available.
Essential Duties and Responsibilities:

Create ELT Pipelines in GATHR UI for bringing data into or out of CDS APIs/Databases
Train/support client on proper use of CDS APIs
First level of integration support for client's technology team
Work with development team to identify bugs and new features for integration products
Discuss event data/integration needs with client and build processes in ELT and in-house CDS applications mostly via UI/SQL config records/tools.
Monitor integration logs for trends/issues/troubleshooting.
Create trouble tickets (JIRA) when bugs are found in an application
Work with Product Managers to make sure client feature needs are on roadmaps.
Escalate requests to development team for feature buildout when needed.
Run the integrations technical part of client calls.

Required Skills:

JSON
XML
Basic SQL (Select, Update, Delete type operations)
Knowledge of HTTP/API protocols

Experience working with APIs

Technology minded

Customer support abilities
Project Management ability/Organization Skills

Preferred Skills:

Experience with C#/.Net or other programming languages
Experience with GATHR or other ELT tools

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:

2-5 years of technical support experience
Technical Degree preferred or equivalent experience

Work Schedule:
Business hours are Monday - Friday, 9:00 a.m. to 5:00 p.m. Extended business hours and weekends may be required. Occasional travel will be required, including to the corporate office 1-2 times annually.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand, walk, drive, climb, balance, stoop, kneel, crouch, or crawl.
Benefits:
In addition to health, dental and vision, we offer a comprehensive benefits package including:

Flexible Paid Time Off
401k Plan Matching
Generous Paid Parental leave
Tuition Reimbursement
Training and professional development

Other details

Pay Type Salary

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Sue Partridge

Vice President of Human Resources

PROMOTING FROM WITHIN

Training and career advancement is the norm

Sue Partridge is usually the first person prospective employees talk to, and she’s deeply invested in their growth at CDS. Thankfully, the company has extensive training and promotion opportunities within and between teams. These include everything from job shadowing to certification support to instructor-led training. Most recently, the company offered a two-day React development workshop, but other trainings covered soft skills like communication and time management. “When a team member demonstrates the initiative to learn and grow, there are even more opportunities at CDS,” said Partridge.

Our COO started working at CDS straight out of college and has worked his way through and up to his current role. It’s a great story!

Darren Phalen

President

RELATIONSHIPS MATTER

A family atmosphere inside the company and out

For CDS President Darren Phalen, relationships are everything — between CDS and parent company Freeman, between team members and between the company and its clients. “CDS will always be a family,” said Phalen, “and those genuine bonds are important because our client partners are a part of them too.” As a registration services company, CDS begins work with clients months in advance of events, so building strong rapport is essential. And with such strong relationships on the team, it’s just a matter of expanding that feeling of family — which has stayed strong even as CDS scales.

Registration is the very first thing any event attendee experiences, so it’s our responsibility to set the tone for each unique event experience.