Senior Operations Analyst
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The HubSpot Customer Operations and Analytics team is looking for a Senior Operations Analyst to join our rapidly growing team. Primary responsibility will focus on providing decision support and analytics to our VP and Director level Services management team. This highly visible position will look to drive customer success and revenue metrics through proactive, big data analytics. In this role, you will become a true business partner and empower stakeholders to make data-driven decisions.
The ideal candidate is someone looking to make an impact, driving business decisions through data and analytics. You have the intellectual curiosity to tackle complex data challenges while driving improvements in business operations from concept to implementation. The candidate must be technically skilled, using a combination of data mining, data visualization applications and advanced modeling to provide insights to business partners. You are a collaborative problem solver who will work closely with senior members of Business Intelligence, Account Management, Consulting, Education, Finance and Customer Operations.
|Provide analytical, operational and decision making support to the Service organization management team|
|Proactively identify opportunities to improve business operations; partner with business leaders to drive impactful projects|
|Drive ad-hoc analysis and make recommendations on key business decisions based on statistical analysis|
|Compile analysis into visualizations that empower stakeholders to make educated data-driven decisions|
|Become company wide subject matter expert on all customer base metrics, data sets and trends|
|Assist with all post sale forecasting, variance analysis, reporting and annual planning|
|Bachelor’s degree; Master’s is a plus|
|Minimum of 5+ years of relevant experience; e.g. customer operations, sales operations, FP&A, business analyst, etc|
|Advanced Excel knowledge; Strong SQL, database and warehouse experience|
|Salesforce.com or other CRM experience; Looker or other data visualization application experience a plus|
|Strong experience creating complex multi-data-source models; FP&A concepts are a plus|
|Detail orientated, sense of urgency, self-starter who possess the intellectual curiosity to be a systematic problem solver|
|Ability to adapt quickly to changing priorities and manage time, multiple tasks, and deadlines effectively|
|Proficient communication skills; comfortable creating material for executive audience|