**Please Note that this role will have a unique opportunity to start in Boston and then relocate to Texas or the West Coast.

Overview:

In this position you will be responsible for onboarding customers onto our cloud UC platform. You will guide them through the provisioning process working very closely with our team of technical experts to bring them your unique ideas and creative solutions to their problems. Our cloud software suite is a market leader in cloud-based unified communications and we are experiencing exponential growth. For this reason, we are seeking a senior level project manager to handle some of our largest and most complicated customers and ensure a successful transition from existing premises based PBXes to the cloud. This role promises to be very challenging and interesting and will give you experience in the hottest technologies and industries in today’s market!

Responsibilities:

• Manage large customers through the Fuze provisioning process
• Work with customers to understand, document, and analyze their business requirements
• Design and provision new customer configurations in the Fuze platform using a web based interface based on the customer requirements
• Facilitate meetings and conference calls with key stakeholders to communicate project status, and obtain necessary technical and business information
• Train customers on use of the Fuze platform including voice and application components, which may include web based or onsite training
• Coordinate multiple partners and internal resources to drive provisioning projects to successful completion
• Ability to map client requirements to ideas usable for our internal engineers
• Ability to serve as a liaison between sales/technical departments and the end users

Qualifications:

• BA Degree required
• Must have 5+ years of experience working on large (500+ user) PBX, software, or business systems implementations (ie. Cisco Call Manager, Avaya, Nortel, CRM systems, ERP systems, Exchange / Lync, Sametime, etc).
• Exceptional level of customer service expected; dealing directly with end users. Must be comfortable interfacing with Director of IT and VP level customer side stakeholders.
• Must exhibit professionalism and a positive attitude and enjoy working with clients and various teams internally
• Excellent written and verbal communication skills 
• Should be familiar with basic office productivity tools: MS Windows, Outlook, Word, Excel, PPT, Visio
• Experience with Web based applications is preferred
• Knowledge of project management methodology and tools (e.g. MS Project, JIRA)
• The position requires a detail oriented, organized, highly motivated individual that has excellent project and task management skills
• Ability to keep stakeholders informed and be able to find creative ways to work around issues, and ensuring that the projects complete on time and to specifications
• Ability to be a team player and have a comfort level working within a fast paced team environments
• Up to 25% travel