Company Overview:

Rapid7's IT security solutions deliver visibility and insight that help you make informed decisions, create credible action plans, and monitor progress. They simplify compliance and risk management by uniquely combining contextual threat analysis with fast, comprehensive data collection across your users, assets, services and networks, whether on premise, mobile or cloud-based.

Rapid7's simple and innovative solutions are used by more than 5,100 enterprises and government agencies in more than 90 countries, while the Company's free products are downloaded more than one million times per year and enhanced by more than 200,000 members of its open source security community. Rapid7 has been recognized as one of the fastest growing security companies by Inc. Magazine and as a "Top Place to Work" by the Boston Globe. Its products are top rated by Gartner®, Forrester® and SC Magazine. For more information about Rapid7, please visit http://www.rapid7.com.

Job Overview:

This key and highly visible position reports directly to the PSO Operations Manager and will play an important role in helping grow all lines of Rapid7 Professional Services – as part of the Services organization’s overriding effort to create Rapid7 Raving Fans / Customers in order to drive overall company growth.

The Professional Services Operations Coordinator is empowered to make impactful decisions on Resource Management and operational auditing of our projects. The Coordinator is required to exercise independent judgment and discretion in managing all aspects of Company resources to be allocated to billable projects, and to analyze all completed projects for revenue recognition criteria.

Job Responsibilities: 

• Drive achievement of financial targets by mastering resource management methodology.
• Exercise independent judgment and discretion in making numerous resource management decisions to help align with timeline, budget and resource requirements on customer projects
• Manage resource allocation to the appropriate mix of billable project or directed, objective-based activity
• Critically analyze completed projects for key revenue recognition criteria, escalate and drive any potential risk to closure working with the project management, and consultant team.
• Work with Operations Manager to support and continuously improve the project automation modules within our CRM & Resource planning tools
• Actively participate in execution of PSO team and personal quarterly goals

Job Qualifications:

• Bachelor's degree or equivalent experience
• One – Three years of experience in a project management or operational role
• Proven ability to manage high volume of activity effectively in a matrix resource environment – you get stuff done
• You like to look at things from a lot of different angles and come up with great solutions – never settling for “the path of less resistance”
• You consider Excel and PowerPoint old friends, not enemies
• Experience with CRM Systems (NetSuite, Netsuite SRP or Open Air a plus but not required)
• Fundamental understanding of project management methodology
• Strong communication skills and team-driven focus is essential as this team member will be expected to act independently, as well as collaboratively, with customers, peers, partners, and managers to ensure customer satisfaction and team goal achievement

Job Plusses:

• Project Management Professional (PMP) and / or ongoing affiliation with the Project Management Institute (PMI)
• Experience working in a services organization within a software company