The Practice Director reports to the Senior Director of Services and is responsible for leading the services team in region and working in close partnership with regional sales leadership. In this role the Practice Director is expected to hire and train new personnel on their team and provide ongoing coaching and support to make sure the service resources attain both the revenue and delivery quality targets outlined by the business.

In this role you will:

• Establish plans and strategies for developing business and achieving the company’s revenue and customer satisfaction goals on a monthly basis
• Responsible for making sure the delivery pipeline is current and reflects the proper number of projects to meet revenue objectives
• Interview, hire, develop and maintain regional service managers and resources
• Provide ongoing coaching and support for assigned team
• Perform weekly or bi-weekly 1:1 and annual performance reviews for direct reports
• Sharing and implementation of best practices with members of organization
• Put in place infrastructure and systems to support the success of the regional service function
• Create a culture of success and ongoing business and goal achievement
• Manage customer expectations and contribute to a high level of customer satisfaction
• Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions
• Manage key customer relationships and act as senior service management in the region
• Manage the use of budgets
• Travel for in-person meetings with customers and partners and to develop key relationships

We ask that you bring the following experience:

• At least 6 years services experience in comparable industries, with 3 years in people management position.
• Ability to plan and manage at both the strategic and operational levels.
• Track record of problem solving and customer management
• Ability to work collaboratively with colleagues and staff to create a results driven, team oriented environment.
• Experience and track record of successful process improvement
• Willingness to travel
• Experience in Restaurant and POS industry heavily preferred.