We are looking for an experienced Manager who can develop, champion, and motivate a team of highly-skilled Enterprise Account Managers. Our Enterprise Loyalty team's mission is to maximize revenue retention, strategic migration, and expansion efforts; all while providing a seamless customer experience that ensures continued health and loyalty.
We partner closely with our Enterprise Sales Team to drive book of business growth, with our team also leading smaller Cloud & Data Center sales cycles end-to-end. We are partners and provide deal support on growth opportunities, including white space analysis and install base research.
We want a team player who can demonstrate both strong leadership skills and humility in an organization that prides itself on its open, honest, and supportive culture.
The team you will be leading operates largely in the West Coast USA. You will report directly into the Head of Loyalty Advocates, AMERs.

• You will be accountable for team performance, revenue forecasting, and balancing prioritization amidst a complex ownership footprint.

• You will also be responsible for staffing, on-boarding, and up-skilling of the team.
• You will work cross-functionally with Enterprise Sales leadership on execution & strategy, and collaborate effectively with other key customer-facing teams (Services, Channel and Customer Success) .
• You will be the voice for the team, helping to escalate and remove blockers where needed so your team can do their best work and provide an ideal customer experience.
• You will learn Atlassian's unique GTM model and play a critical part in helping us build our next generation enterprise business model globally.
• Own or collaborate on projects that seek to improve our practice, process, and/or ways of work.

• At least 5 years of proven B2B SaaS experience in direct client management (account management, customer success, sales, or other relevant business area), with an additional 3+ years managing revenue-impacting teams working with enterprise (Fortune 1000) customers (8+ total years of experience)

• A track record of delivering best in class Net Retention and Gross Retention rates
• A bias for action and an affinity for problem-solving and strong analytical capabilities
• Experience with forecasting revenue & performance management
• Experience with change management and implementing better approaches to address opportunities
• Experience in hiring, onboarding, coaching and developing people
• Ability to effectively interact and communicate with various levels of management
• Ability to balance multiple projects/initiatives running concurrently, effectively multi-tasking while working with cross-functional teams
• Ability to demonstrate sound reasoning with clarity around why you made specific decisions and choices throughout your career

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $122,400 - $163,100
Zone B: $110,100 - $146,800
Zone C: $101,600 - $135,400
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .