Role: Human Resources Operations Manager

Location: Boston

COMPANY DESCRIPTION

Docent Health is an early-stage company with significant blue chip institutional support: ideated inside of Oxeon Partners venture studio, partnered with the Hospital for Special Surgery, and funded by Bessemer Venture Partners, New Enterprise Associates (NEA), and Maverick Ventures.

Best practices in other consumer-centric industries can be applied to healthcare to help patient’s feel known, valued and supported. Technology and human-based services are critical to building and maintaining positive relationships with patients.

When executed correctly, “great care” coupled with a “great experience” results in increased patient satisfaction scores, higher patient retention rates, increased net promoter scores, and help patients become more engaged in their own healthcare journeys.

Specifically, Docent Health is a technology and services platform built upon three foundational pillars: 1) a customer experience playbook designed for the health system setting, 2) a robust patient experience technology platform consisting of enterprise and consumer mobile solutions driven by intelligent analytics of patient and consumer data, and 3) a team of dedicated Docents (patient liaisons) available as a single point of contact to patients as they proceed through their journey. These assets are currently being co-developed alongside leading health systems and the nation’s top ranked hospital for adult orthopedics that has attained top patient satisfaction scores for over a decade, and two nationally recognized non-profit health systems.

POSITION DESCRIPTION

Docent Health is looking for a Human Resources Operations Manager (“HR Ops Manager”) to join our rapidly growing team. The HR Ops Manager will report to Head of People and own the build-out and continual operations of the human resources and benefits function. The People component of our company is key to our success, and HR Operations is the backbone that keeps our organizational culture positive, and supports the engagement and well-being of our team. This person must be excited about building out new systems and policies from the ground up, evolving and revising existing processes, and be passionate about efficient, yet detail-oriented execution. Ultimately, this person will be joining the collective effort to make healthcare delivery better, and building a piece of the business that enables Docent Health to be a first mover and a true innovator.

You will:

· Be accountable for creating and operationalizing a sound and scalable HR system that is inclusive of benefits, payroll, onboarding, credentialing, performance management, and other related people systems

· Be responsible for the management of ongoing HR operations and serve as a constant support to our employees

· Support in Employee Relations, inquires about benefits, and be a continuous resource for our entire organization

· Lead with efficiency and responsiveness; demonstrate flexibility and creative thinking within a high-growth organization

· Have the willingness to roll up your sleeves to resolve employee issues and grievances, and better HR processes and systems

· Collaborate across the organization to ensure holistic people support for the entire company as we grow and scale

· Model Docent Health’s core values of empathy and service to build trusted partnerships with our HR vendors and internal employees

You already:

· Have a deep background in human resources, as well as a deep background in building and operationalizing strong systems and processes

· Love data – you lead with data, think about how to build sound metrics for systems, organize data naturally and draw insight from data that you gather

· Obsessive over organization and detail, and derive satisfaction from ensuring consistency and efficiency across systems and processes

· Experience working cross-functionally and collaboratively within a growth-oriented organization

· Experience working in an environment with multi-state, non-exempt employees

· Strong communication skills and a track record of stellar responsiveness

· Have a natural comfort operating within a rapidly scaling and evolving environment; growth mindset

· Demonstrate deep mission-orientation and genuine commitment to making healthcare delivery a whole lot better

BENEFITS:

Compensation for the role will include market-competitive cash compensation and a material equity opportunity.

Consistent with our belief that our employees are our most valuable resource, Docent Health offers a competitive benefits package.