Global Client Services Specialist
We, at Flywire, are looking for a bright, motivated, hardworking individual to join Flywire as a Global Client Services Specialist. This position will support our Sales/Relationship Management team by streamlining the support processes across the globe and work very closely with our Client Success, Customer Support and Operations teams. This candidate should bring high quality client management, training and project management skills.
Key responsibilities:
- Ensure team has appropriate training and other resources to successfully perform their jobs
- Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal teams and external customers.
- Deliver statistical and performance feedback and coaching on a regular basis to each team member.
- Handle escalated client questions/issues
- Create proactive campaigns among all support teams to drive and uncover more revenue opportunities.
- Create customized payment portals and assist in the onboarding of new clients
- Collaborate with Product to brainstorm ideas to innovate and improve our solution and current processes
Our ideal candidate has:
- BA/BS in business, communications or related field
- 3+ years handling customer relationships (preferred)
- Strong attention to detail, time management and organizational skills
- The ability to work alone as well as part of a team
- International experience preferred
- Proficient presentation and training skills
- Excellent interpersonal, analytical and planning skills
- Problem Solving and Project Management Skills
- Experience in sales, handling customer objections and managing customer relationships
Who we are:
A disruptive force in the world of global payments, Flywire was founded in Boston on the single, novel idea that making tuition payments can be easy, convenient, and transparent for international students. We’ve come a long way—from opening offices in Sydney, Singapore, Tokyo, Shanghai , London, Manchester and Valencia, to moving into the world of international business and healthcare payments—and we’re looking for the right people to help us continue moving forward.
We’re proud of our accomplishments, but also feel our company’s culture speaks volumes about us. At Flywire, we are a passionate, enthusiastic group that believes in no-limit collaboration. We refuse to be constrained by big-company inhibitors, such as title, seniority, or departmental function, instead choosing to maintain a “roll-up your sleeves” and “get it done” attitude. Oriented toward constructive debates rooted in respect, we remain focused on teaming up with our colleagues from around the world to serve our global clients and consumers.
Flywire is an equal opportunity employer.