Mendix provides a platform and approach that helps enterprises innovate and digitally transform their businesses and industries. Nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications to delight their customers and empower their employees. We experienced 78 percent growth in 2016 and are a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $15 billion by 2020.

While we live on different continents and work on different things, we are one team with a shared mission and set of values. We are passionate and strive for new heights, professionally and personally. We value hard work, accountability, and results. Above all else, we believe in a culture of growth, respect, and fun.

We're investing to accelerate our momentum and we're looking to grow our global team. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team - then Mendix is for you.  As a Service delivery manager, you will have the opportunity to work with our Customer Success leadership team define the strategic vision of our expert services team. You will have previous consultancy experience, and ideally come from a custom software development background, particularly using the agile methodology and will have experience leading and motivating small teams.

You’ll help our customers drive digital innovation by:

• Expanding our team of Customer Success Managers (CSM) who play an essential role in building and sustaining customer relationships, while driving the adoption and expansion of the Mendix platform in order to exceed our revenue goals. The Director will work closely with our account executives to introduce the CSM benefits to our prospects. Once we identify the value the customer wants to derive from the platform the CSM works jointly with our customer to realize that value by outcome based tracking
• You will lead the post-sales efforts in building programs, processes and procedures that are successful and repeatable in delivering value to our customers. You will need to be able to position the digital execution methodology and work with our customer to effect change in their organization and processes. Your focus will be on delivering business impact and innovation to a customer’s business by truly understanding their key business drivers.
• The CSM is a high impact, visible role responsible for ensuring pervasive enterprise adoption of the Mendix Platform, and closing enterprise transactions within the assigned accounts.

You’re the innovator we need if you have:

• Between 8-15 years of experience with managing customer relationships from pre-sales through full lifecycle within a technology environment
• Exceptional communication and presentation skills
• A proactive attitude to get issues resolved quickly
• A deep understanding of technology and ability to distinctly explain technological and business concepts
• Experience with customer onboarding and customer success
• Accountability for driving additional revenue through customer expansion

US Benefits Summary

We take care of you and your family

Our people are at the very core of our success, and we understand their quality of life shapes the their quality of work, so we offer competitive benefits and equity.

Health, Dental, and Vision

· 100% individual employee medical insurance and competitive contributions for family coverage · Dental plan through Altus Dental

· Vision plan through EVT

Retirement Savings Plan with Employer Match

· Dollar-for-dollar match on contributions up to 3% and fifty cents on each subsequent dollar contributed up to 5% of your eligible pre-tax earnings with immediate vesting.

Paid Time Off

· 21 vacation days annually, with one additional day for each year (up to 26 days)

· 10 paid holidays per calendar year

Work Environment

· Fully stocked kitchen with healthy snacks

· Weekly catered lunches and happy hour

· Annual trip to the Netherlands for global Company Kick-Off · Foosball table and basketball hoops to unwind

· Annual summer outing and social events throughout the year

Work/Life Programs

· Social responsibility (contributing to social causes)

· Hubway discount (bicycle share program) Equity

Every employee has a personal stake in the success and accomplishments of Mendix.