Desktop Support Assistant
We, at Flywire, our looking for a dynamic, and up-and-coming IT professional to join our global IT/Heldesk team. In this important and highly visible role, the FlyMate will handle daily IT support requests at our Boston headquarters and serve as an IT contact for all US FlyMates.
Key responsibilities:
- Resolve open IT issues in the Boston office
- Support local IT vendor relationships
- Respond to helpdesk requests and work to improve the support process
- Assist with support tasks related to operating systems, software applications, wireless networks, networking, VoIP issues, and printers
- Provide technical training, and guidance to both onsite and remote employees
- Maintain inventory of company assets, systems and peripherals
Our ideal candidate has:
- A Degree or Certificate in Information Technology
- 1+ years of experience working in an IT support/helpdesk environment
- Strong problem solving skills with the ability to figure things out on their own
- Excellent analytic, research and computer capabilities with a strong understanding of Mac OS X and Microsoft Windows Operating Systems
- Expertise using Microsoft Office tools such Word, Excel and Visio and familiarity with Google Apps interface (Gmail / Google docs)
- Proficiency in Spanish (preferred)
Who we are:
A disruptive force in the world of global payments, Flywire was founded in Boston on the single, novel idea that making tuition payments can be easy, convenient, and transparent for international students. We’ve come a long way—from opening offices in Sydney, Singapore, Tokyo, Shanghai , London, Manchester and Valencia, to moving into the world of international business and healthcare payments—and we’re looking for the right people to help us continue moving forward.
We’re proud of our accomplishments, but also feel our company’s culture speaks volumes about us. At Flywire, we are a passionate, enthusiastic group that believes in no-limit collaboration. We refuse to be constrained by big-company inhibitors, such as title, seniority, or departmental function, instead choosing to maintain a “roll-up your sleeves” and “get it done” attitude. Oriented toward constructive debates rooted in respect, we remain focused on teaming up with our colleagues from around the world to serve our global clients and consumers.
Flywire is an equal opportunity employer.