Summary:

Acquia is looking for service-oriented individuals to help deliver high-value, proactive security update services to enterprise clients worldwide. As an Remote Administration Specialist on the Support Engineering team, you will work with our service automation tools to manage customer communications and directly with enterprise customers to coordinate implementation of Drupal core and contributed module security updates. As part of the Support Engineering team, you will work alongside Drupal experts in a fast-paced and collaborative environment to deliver this premium service.

Key Responsibilities:

• Implement or assist with implementing Drupal core and contributed module security updates.
• Troubleshoot issues resulting from security updates using both Drupal and server-based tools.
• Track customer communications and activities via the ticket management system and internal tools.
• Assist with on-boarding new Remote Administration clients.
• Develop and maintain process documentation and delivery tools.

Required Skills:

• The ability to provide high-level customer service to enterprise-level clients in a timely and professional manner.
• Highly task-oriented; able to track multiple, similar tasks and see them to completion.
• A strong self-starter able to work both on a team and independently.
• Detailed and methodical process management with an eye for quality and safe practices.
• Strong written and verbal communication skills; the ability to clearly articulate problems and solutions in a concise manner is a must.
• Project collaboration using Git and SVN; command line experience strongly recommended.
• Moderate Linux and/or Windows server administration skills.
• Experience with MySQL, PHP, and Apache.
• Comfortable working primarily at the command line.
• Drupal site administration skills.

Desired Skills:

• Experience using Drush to manage and troubleshoot sites.
• In depth knowledge of administering and updating Drupal sites, including identifying and troubleshooting modules and configuration dependencies and custom code conflicts.
• Conceptual understanding of SQL, PHP and Apache.
• PHP and bash scripting skills.
• Experience with task automation and tracking with JIRA or similar software.