Job Summary

As Community Marketing Manager, you are responsible for building, managing and engaging a DataRobot/data science online community to increase brand awareness and loyalty and to provide self-service support services to a growing user base of users and enterprise customers. Your success will be measured by user population growth, satisfaction, unsolicited endorsements and upstream pipeline development opportunities.

The Community Manager will work closely with the Customer Success Manager as well as with fellow team members to develop content appealing to the community.

Key Responsibilities

• Working with engineering and marketing to maximize the market potential and extend brand awareness of DataRobot to prospects and customers.
• Planning social content and maintaining the content calendar ensuring communication is consistent, relevant and engaging.
• Deliver a user support forum that addresses product education and how-to requirements for brand new to experienced users.
• Engaging with Fans and Followers to build relationships with the community and encourage engagement.
• Weekly reporting on social media engagements within the community.
• Monitoring the success of the community and of social media in terms of the overall marketing strategy.
• Liaising with internal stakeholders to relay customer feedback insights gained from online conversations within the community.

Skills

• 3+ years experience as a community manager in a b2b enterprise market.
• Experience of managing user communities around Freemium / self-service models.
• Exceptional writing and editing skills
• Manage social media properties including posting scheduled, approved content, as well as responding to community comments and questions, following brand guidelines and tone of voice.
• Ensure posts on LinkedIn, Twitter, blog (or any other subsequent platforms) follow best practices, reflect current campaign initiatives and communicate upcoming promotions and events as necessary.
• Assist the content manager with the development of the content calendar, as well as the coordination of photography and art assets required to deliver scheduled content.
• Ensure all content has been proofed and approved before it’s posted.
• Identify opportunities/threats in user-generated content and make recommendations based on that information.
• Stay current on emerging new technologies.
• Strong track record of building and developing communities especially in the tech industry
• Proficiency with online forum platforms.
• BSc degree in Marketing, Business Studies or relevant field.
• Must be a working manager, willing to roll-up your sleeves and get the job done.