Top Natural Language Processing Jobs in Boston, MA

Provides comprehensive administrative support to business leaders, including scheduling, meeting coordination, records and document management, data verification, purchasing, vendor coordination, and confidential communications. Leads administrative activities, improves processes, manages meeting logistics, monitors resources, supports team performance, and independently handles complex assignments and projects. The role is hybrid and includes frequent air travel for off-site meetings.

Prospect and qualify property management clients through cold calls, emails, social outreach, and multi-channel campaigns. Generate qualified leads and sales pipeline for Account Executives, communicate with client executives, manage new business opportunities, and consistently meet or exceed quotas. The role requires CRM proficiency, high-touch outbound sales experience, adaptability, urgency, and five days per week in the office.

Develop, fine-tune, train, and optimize computer vision and machine learning algorithms. Manage experiments, data, testing, validation, and reproducibility using MLOps tools. Research emerging ML techniques, analyze field-test data, and transition algorithms into production across cloud, on-premises, and embedded environments. Collaborate with engineers and national security customers to deliver mission-critical AI and natural language processing capabilities.

Build and improve ML platform tooling, infrastructure, workflows, and observability for machine learning models, LLMs, and agentic applications. Collaborate with ML and infrastructure teams, evaluate and integrate open-source tools, automate fine-tuning and evaluation pipelines, and debug distributed systems across infrastructure, networking, and application layers.

Own brand and product writing across campaigns, launches, and user touchpoints. Translate complex AI and product functionality into clear, compelling language; shape content strategy; collaborate with Product, Engineering, Marketing, Legal, Design, and Research; manage multiple projects; advocate for users; elevate writing quality; and mentor other writers.

As a Pre-Sales Solutions Engineer, you will drive technical pre-sales engagements, architect custom solutions, and guide customers on API integration and deployment strategies, enhancing their experience with Voice AI technologies.

Supports enterprise and mid-market sales by creating customized demonstrations, presenting SaaS solutions, managing pilot implementations, resolving customer issues, and identifying expansion opportunities. Builds customer relationships, provides support, gathers product feedback, and improves internal tools and processes. Requires technical sales experience, website technologies, CMS platforms, databases, REST APIs, and solution-selling expertise.

Partner with enterprise financial firms to design and implement scalable practice management programs. Lead executive engagement, success roadmapping, content and curriculum development, and live facilitation. Drive adoption through program design, data-driven recommendations, and feedback to Product. Travel regularly to client sites and industry events to deliver sessions and represent Zocks as a subject-matter expert.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

The Sr. Machine Learning Engineer will develop and deploy ML solutions for healthcare, manage data pipelines, and work with large datasets to enhance healthcare delivery.