The Implementation Engineer collaborates with customers to integrate Jellyfish into their software development processes, manage project onboarding, and provide ongoing training and recommendations.

The Customer Support Specialist will troubleshoot customer issues, manage support requests, educate clients, and improve internal processes while collaborating with various teams.

Own the Customer Education roadmap and programs at Jellyfish: design persona-based learning journeys, build Academy courses, webinars, in-app guidance and enablement assets, partner cross-functionally, measure KPIs, and manage the education tool stack as a team-of-one.