Top Customer Success & Experience Jobs in Boston, MA

As an Implementation Manager for Payroll & Benefits, you'll manage implementations for clients, ensuring smooth onboarding and optimal system setup while providing expert guidance on payroll and benefits processes.

The Payroll Operations Specialist will manage payroll for complex customer needs, ensuring accuracy, compliance, and excellent service while processing payroll inputs and collaborating with teams.

Lead and mentor a team of Customer Success Managers, manage enterprise accounts focusing on renewal and expansion, and optimize client relationships and strategies to achieve KPIs.

Manage customer accounts, enhance adoption and usage of the platform, act as a trusted advisor, and protect revenue streams while achieving performance KPIs.

Manage the implementation and configuration of US Payroll and Benefits systems for clients, ensuring a smooth onboarding experience and effective guidance throughout the process.

The Renewal Manager drives customer retention through contract renewals for mid-market and enterprise accounts, enhancing collaboration with Customer Success Managers and identifying growth opportunities.

Lead and develop a team focused on customer growth and retention across the Americas, utilizing strategic insights and various sales technologies for optimization and expansion.

The Partner Success Manager is responsible for onboarding, managing Service Partners, ensuring successful engagement, performance, and growth through strong relationships while coordinating with other departments to enhance partner and customer success.

As a Customer Experience Specialist, you will resolve complex customer issues, partner with CX Engineers, and improve technical workflows through automation and AI initiatives.