Top Customer Success & Experience Jobs in Boston, MA

Lead and develop a team focused on customer growth and retention across the Americas, utilizing strategic insights and various sales technologies for optimization and expansion.

The Partner Success Manager is responsible for onboarding, managing Service Partners, ensuring successful engagement, performance, and growth through strong relationships while coordinating with other departments to enhance partner and customer success.

The Customer Experience Specialist will support customers with payroll and benefits, resolve issues, and ensure compliance with regulations while maintaining high satisfaction levels.

As a Senior Customer Experience Specialist, you will resolve complex customer issues, support escalations, and improve workflows and documentation while collaborating with teams across the company.

Seeking a Customer Experience Engineer to provide high-level technical support, investigate issues, collaborate with teams, and improve customer satisfaction.

Lead and mentor a team of Customer Success Managers, manage enterprise accounts focusing on renewal and expansion, and optimize client relationships and strategies to achieve KPIs.

Lead and strategize customer success, managing a team and optimizing client engagement, satisfaction, and retention while leveraging AI and improving processes.

The Customer Success Manager enhances customer retention and outcomes by leveraging finance expertise and managing strategic accounts while promoting product adoption and maximizing customer ROI.

As a Senior Customer Success Manager, you'll manage strategic mid-market clients, ensuring they derive value from the platform, facilitating renewals, and improving client experience through collaboration and support.