Top AI Specialist Jobs in Boston, MA

Own strategy, design, and optimization of Vanta's customer-facing chatbot and internal AI Copilot. Build and maintain AI-driven knowledge, design conversation flows in Intercom, analyze performance data, and collaborate cross-functionally to increase resolution rates and CSAT. Handle a small volume of support tickets to inform improvements and maintain product expertise.

Design, build, and optimize AI-driven customer success automations using no-code/low-code tools and LLM APIs. Identify use cases across the customer lifecycle, integrate solutions with enterprise platforms, apply prompt engineering and RAG patterns, monitor performance, and collaborate cross-functionally to scale AI-enabled workflows while maintaining responsible AI practices.

Review trainer-submitted image-question pairs and verify golden answers for accuracy and consistency. Flag and document incorrect, ambiguous, or incomplete responses, provide corrective feedback, track recurring errors, and escalate unclear cases. Ensure trainer output meets project quality standards.

Review trainers' completed annotation tasks comparing questions, images, and golden answers to verify correctness. Flag incorrect, ambiguous, or inconsistent responses, provide constructive feedback, track recurring errors, ensure outputs meet quality standards, and escalate unclear cases to the project team.