Zone Manager Parts & Service

Description
Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.
The territory covers the Des Moines, Iowa market. The selected candidate must live in territory or relocate to Des Moines, Iowa or surrounding area. Relocation may be provided.
The Role
Lead and develop a team that will be supporting GM's dealer network in growing Parts Revenue, Customer Pay Repair orders, customer retention, tools and equipment, technician training, and warranty administration!
What You'll Do (Responsibilities)

• Role model GM's core beliefs and sets norms for behaviors necessary to maintain a productive team without inhibiting individuality and personal diversity
• Create a customer centric culture of empowerment, results focused mindset and drive change management
• Extreme ownership of Zone Revenue, Retention & Customer Experience
• Lead and manage the Zone team to execute activities and achieve performance goals
• Stay knowledgeable of changes within General Motors and the automotive industry to adapt quickly. Evaluate processes, systems, and tools to make adjustments
• Responsible for driving revenue growth and achieving KPIs
• Responsible for analyzing dealer's marketing and merchandising plans and provide effective recommendations to drive service lane traffic
• Responsible for ensuring Business Plan execution and implement effective countermeasures to mitigate headwinds and drive innovation
• KPIs: SRT sales objective, CP RO, NPS, Retention, STS Training, Field Action, EV Training & Compliance

Skills/Qualifications:

• Bachelors Degree or equivalent experience
• 7 years of relevant experience
• 3-5+ years of experience leading, guiding and improving dealership fixed operations
• 3-5 + years of Leading, Coaching and Developing People
• Proficient automotive technical knowledge and business acumen including service operations, warranty administration and customer experience
• Advanced knowledge of Dealership Service & Parts Operations:
  
  • Automotive Parts and Service Systems
  • Dealer Operating Report & Fixed Analysis Tools
  • Dealership profit department's structure and interconnectivity
  • Consultative Selling Skills
• Effective oral and written persuasive and informative communication skills
• Effective in analytical and critical thinking skills

What Can Give You a Competitive Edge (Preferred Qualifications)

• Effectively Inspires & Motivates Others to Achieve High Performance
• Successfully builds and maintains strong internal/external relationships
• Successfully Drives for Results & Drives Change Management
• Effectively demonstrates Informative and Persuasive communication skills

Competencies:

• Effectively Inspires & Motivates Others to Achieve High Performance
• Successfully builds and maintains strong internal/external relationships
• Successfully Drives for Results & Drives Change Management
• Effectively demonstrates Informative and Persuasive communication skills
• Effectively works autonomously with strong Time Management & Prioritization Skills
• Effective With Timely Problem Solving
• Consistently Demonstrates Innovation and Creativity
• Consistently Demonstrates Initiative & Adaptability
• Strong Customer Orientation

#LI-AP1
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
The selected candidate will be required to travel at least 50% or more on a frequent basis.
This job may be eligible for relocation benefits.
This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
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