Consults with clients to implement, administer, customize, and support Zoho systems. Responsibilities include client engagement, training, expectation management, communications, solution implementation across Zoho One applications, workflow automation using Deluge, change management, community engagement, and content creation. Spanish fluency is required for Latin American client engagement.
This is a remote position.
Must speak Spanish for Latin Americas engagement.
In this consulting position, you will engage directly with clients to address practical business challenges by implementing and supporting the Zoho system. This role offers you the opportunity to work independently, ensuring the success of each client. You'll have the backing of our in-house development team to enhance the system and support the project.
Primary Duties
- Manage client engagements with Zoho training, implementation and custom development
- Managing client expectations and setting goals
- Manage client communications effectively and on time.
- Ensure client success via training and walkthroughs
- Implement solutions across various Zoho One applications
- Contribute to company goals and objectives, including but not limited to:
- Content creation on YouTube for Zoho Projects
- Community engagement
- Internal meetings
Requirements
-
- Understanding of Sales, Marketing, and Order Management processes and best practices
- Experience implementing/administrating CRM systems
- Background in providing business solutions in low-code platforms (Zoho, Salesforce, PowerApps)
- Experience managing organizational change efforts
- Skilled in Zoho Deluge scripting language for workflow automation
- Knowledgeable in key Zoho applications: Projects, CRM, Desk, Campaigns, Projects (preferred)
- Self-starter with robust communication skills
Benefits
No C2C
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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