Workplace Services Technologies Analyst Senior

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Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position.Arkansas Blue Cross is only seeking applicants for remote positions from the following states:Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin.

Job SummaryThe Workplace Services Technologies Analyst Senior leads second level support for end users providing incident resolution by restoring services or escalating to appropriate resource(s) while ensuring accuracy of related incident logs. Incumbent leads support staff with incorporation, installation, training, support and coordination of new and ongoing projects along with support for existing applications and other emerging technologies.

Requirements

EDUCATION

Bachelor’s degree with a minimum of 24 semester hours in computer, analytical, or data-processing related studies. In lieu of degree, five (5) years’ relevant experience will be considered.

EXPERIENCE
Minimum five (5) years’ related IT experience (acquisition, technology support, infrastructure design, and/or audio/visual, etc.).
Minimum two (2) years’ experience supporting end user technologies.
Minimum (1) year of experience in an IT role, leading and/or contributing to IT projects.
Knowledge of troubleshooting computer hardware and/or software.

SkillsAbility to work independently or with a team (Inactive), Analytical Ability (Inactive), Analytical Problem Solving, Computer Support, Customer Complaint Resolution, Detail-Oriented, End User Support, End-User Training, Highly Organized (Inactive), Highly Resourceful, Interpersonal Communication, Leadership, Meet Goals (Inactive), Multi-Level Communication, Multitasking, Oral Communications, Professional Judgment, Technical Communication, Technical Expertise, Troubleshooting, Waterfall Model, Written Communication

ResponsibilitiesAssists and is accountable for specified elements of large-scale projects., Assists management with providing leadership and guidance to less experienced team members., Completes routine monitoring of mission critical Enterprise applications and may participate in the testing of new applications., Leads in coordinating resolution of technical/system incidents reported by end users ensuring incidents are resolved and implemented to agreed standards and timescales., Listens, empathizes and reflects a sense of urgency while ensuring proper and professional interpretation, communication and recording in an accurate manner when resolving reported incidents., Performs other duties as assigned., Remains abreast of industry changes and enhancement, as well as product capability and availability., Reviews and appends knowledge base articles for the end users to ensure that accurate and up to date information is available., Work closely with peers in receiving and providing cross-training.

Certifications

Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment TypeRegular

ADA Requirements

3.4  General Office Worker, Active Expanded, Regional/National Travel - someone who normally works in an office setting or remotely, frequently has shares lifting and carrying requirements up to 85 lbs and periodically travels for work on a local, regional and/or national level by vehicle and/or air as essential functions of the job.